Dunsin Aboderin Email & Phone Number

United Kingdom

London, England, United Kingdom

Spearheaded the development of new data-driven insights for the crude oil and LNG markets, identifying high-impact opportunities for product expansion. Collaborated with market analysts and engineering teams to align product roadmap with client needs, resulting in a 20% increase in customer subscriptions over six months.Oversaw the product lifecycle for a new commodities tracking feature, integrating user feedback from key clients into product requirements. Led cross-functional teams in prioritizing feature enhancements, reducing customer grievances and saw a weekly increase in NPS score by 18%Collaborated with engineering, UX, and product teams to define product requirements for a new Excel add-in for commodities data analysis. Coordinated cross-functional resources to ensure compliance and usability, successfully guiding the project through key milestones, including beta launch and user onboarding,Leveraged customer engagement data from Looker to identify usage patterns and areas for improvement. Collaborated with Customer Success Managers to implement targeted strategies, resulting in a 15% reduction in churn over two quarters.Managed the change in user access within the admin panel, transitioning from a single block of access for all commodities to a more granular system by splitting each commodity group. This improved client onboarding time by 18% and enhanced access control flexibility by 37%. Later facilitated the migration from a third-party admin panel to an internal system, reducing admin response time by 27% and increasing system reliability by 42%.

London, England, United Kingdom

High-value technical specialist for iLEVEL, a portfolio and data monitoring software tool for private market investment firms.Responsibilities and outcomes include:Resolved complex client issues related to data discrepancies and software integration by quickly diagnosing root causes and providing tailored solutions. Demonstrated strong problem-solving skills and adaptability in a fast-paced environment, effectively managing high-priority cases and reducing resolution times by 35%.Increased the number of client cases taken and closed by an average of 70% each month in LTM ending Q2 2022Created user feedback reports using Confluence to foster efficient teamwork and knowledge distribution, this insight enabled internal teams to prioritise feature development, streamlining product planning and reducing response time to client requests by 18%.Enhanced UX experience, product implementations and services transformations including sign up flow by conveying feedback from users and ticket submissions, increasing customer engagement rate 35% during tenure Provided insights and solutions to analysts, associates, and senior leaders at the largest alternative investment firms in the world including Apollo Management, Blackstone, and Hamilton Lane.Analysing, testing, and resolving client problems with platform features such as data collection/retrieval methods, building financial metrics, optimising calculations, creating visualisation dashboards, and effectively structuring the web database.

London, Greater London, United Kingdom

• Organized annual community outreach program for Santander UK in London.• Oversaw bank manager and ensured smooth operations.• Handled cash deposits accurately for end-of-day reconciliation.• Presented weekly meetings to share updates and strategies.

Master'S Degree, Financial Technology

Activities and Societies: Financial Technology Society Exeter Blockchain SocietyGrade: Merit MSc Fintech Fundamentals of Financial.

Bachelor Of Science - Bs, Accounting And Finance