Henry Duong, M.S. Email & Phone Number

Denver, CO, US

Denver Metropolitan Area

• Outside of full-time work, operate the functions of a multiplatform ecommerce reselling business including day-to-day operations, inventory acquisition, listing, bookkeeping, marketing and customer service
• Research trends and popular goods in order to build cost/benefit strategies and potential acquisition of goods

Boulder, Colorado, United States

• Managed customer adoption and enablement needs associated with go-to-market (GTM) projects, ensuring all internal and external education and learning resources/assets were developed for product features, releases, and.
• Developed educational content to support the entire customer lifecycle, including the learning management system, videos, and help center articles
• Partnered closely with subject matter experts to design and execute communication plans and content for product releases and updates to drive value to customers, gather feedback, and improve the product
• Supported internal education for the team including developing and managing our internal knowledge base, creating collateral, and leading training sessions
• Worked with the Customer Success team members to understand customer needs and apply to our education and communication strategies
• Amplified customer/user voices on our social media channels

Denver, CO

• Provided leadership, training, and support in managing the programs/services for 130+ student organizations and clubs, sorority & fraternity life, and the university newspaper to support student involvement and retention
• Designed and managed a comprehensive online training to onboard 350+ student organization leaders each year on how to run an organization and finance and funding policies
• Served as the customer super user and main point of contact for the student organization/club management software
• Hired, supervised, and developed the Student Organizations team, comprised of two full-time, one graduate student, and two student employees through empowering, supporting, and offering feedback in their decisions and.
• Designed and managed the department’s student organization software platform, housing all student organizations’ registration and management
• Partnered with various cross-functional departments to assess university and student risks, ultimately updating and/or implementing student organization policies and procedures

Greeley, CO

• Managed an engaging online orientation to onboard 3000+ incoming students each year by collaborating with campus partners, creating/developing scripts, filming, and producing 20 campus resources videos
• Hired, managed, and developed dozens of employees and interns through a multi-week summer training program
• Co-designed and managed 11 two-day overnight and four half-day orientations for 3000+ participants
• Designed and managed the orientation reservation and online orientation system which also housed all incoming student data
• Served as the customer super user and main point of contact for the orientation software
• Co-developed and implemented an identity-based series of workshops, called Community of Bears, for in-person orientation sessions where participants explored self-awareness, learned to understand difference, and.

Denver, CO

• Oversaw recruiting operations for the non-profit organization where the mission was to empower Asian Pacific Islander Desi American youth, which involved relationship development with over 30 high schools and their.
• Recruited over 50 high school students a year and onboarded them into the organization's leadership program
• Co-coordinated and facilitated the annual summer retreat for over 50 high school students
• Mentored six Junior Counselors (college students) on leadership development and community building
• Brainstormed and implemented long-term strategic planning as a working-board member
• Designed and managed website and social media to publish articles and media content to connect to the public

Fort Collins, CO

• Co-advised the Residence Hall Association (RHA) and National Residence Hall Honorary (NRHH), supporting residence hall opportunities for student leadership, professional development, and community involvement
• Directly supervised and advised four undergraduate student employees responsible for programming, training, marketing, social media, and facilitating large-scale meetings with residents
• Engaged in dialogue with students about inclusive marketing, intentional programming, and big picture thinking
• Facilitated presentations on student engagement, community building, and leadership to student leaders

Fort Collins, CO

• Planned and executed program activities for 20 Ram Orientation Late Night events, a summer orientation program held in the student center’s theatre for 150-200 students each orientation session
• Partnered with contracted performers, Lory Student Center, Orientation and Transition Programs, and Campus Activities staff to implement programming, share feedback, and collaboratively improve on event
• Facilitated sound, lighting, and music with Lory Student Center Theatre student staff during events
• Trained and supervised five student staff members responsible for facilitating the events

Fort Collins, CO

• Directly supervised six paraprofessional staff members who provided large scale programming for residents to support social engagement and connections to their hall, campus, and Fort Collins community
• Hired, trained, and evaluated 15 staff members that provided active/passive programs for residents
• Reviewed all GUIDE mini-grant requests for Resident Assistants to support social programming efforts
• Created and maintained comprehensive programming reports and evaluations for staff

Denver, CO

• Promoted from Student Coordinator (Programmatic) Position
• Facilitated orientations year-round for 80-200 new, transfer, veteran, and adult students each session
• Managed social media sites including Facebook, Twitter, Google+, and YouTube
• Updated the official New Student Orientation website through the University’s web editing software
• Created designs for t-shirts, videos, and marketing materials for staff and incoming students
• Filmed and produced hiring, spirit, and orientation-related videos using Final Cut Pro X

Denver, CO

• Promoted from Team Leader Position
• Facilitated orientations year-round for 80-200 new, transfer, veteran and adult students each session
• Mentored four Team Leaders and 11 Orientation Leaders in advising, mediating conflict, and leadership
• Hosted 18 Minute-To-Win-It game show challenges at the full-day orientations
• Collaborated and communicated with 20-40 academic/student affairs offices and student organizations in order to organize a Resource and Involvement Fair for 18 full-day orientation sessions
• Assisted Assistant Director in the development of training sessions, manuals, and PowerPoints

Denver, CO

• Promoted from Orientation Leader Position
• Mentored 10 Orientation Leaders in office procedures and session responsibilities
• Trained 10 staff members on office and session procedures to handle day-to-day and session operations
• Participated in the hiring and selection processes for new staff in the orientation office

Denver, CO

• Led small groups of 10-12 students through an orientation experience in 10 full-day sessions
• Presented on college policies, expectations, and involvement for 80-200 students each session
• Facilitated team building activities for students to assist with transition to encourage first year success
• Operated office phones and enrolled over 1,500 students into orientation sessions

Master Of Science (Ms), Student Affairs In Higher Education (Sahe)

Activities and Societies: SAHE Journal of Student Affairs Editorial Board, Chi Sigma Alpha Student Affairs Honorary, Students of Color.

Bachelor Of Arts (Ba), Behavioral Science, Coaching, Nonprofit Organizational Adminstration

Undeclared