Jake Duong Email & Phone Number

Gold Coast, Qld, Au

Brisbane, Queensland, Australia

• Clinical workflow specialist• Sensis Hemodynamics applications• Syngo dynamics applications• Corindus / Corpath GRX support- Customer service excellence: provide face-to-face and remote support to ensure customer satisfaction and resolve any issues efficiently- Customer service excellence internal company-wide course delivery to ensure colleagues support customers to the best of their ability in line with company goals- Training and Development: Conduct training sessions for customers and staff on the use of hemodynamic monitoring systems, interventional endovascular robotics, and PACS, ensuring effective learning and adherence to best practices- Technical Expertise: Apply comprehensive knowledge of medical systems to troubleshoot issues, provide technical support, and guide customers through complex system functionalities- Clinical Expertise: Previous experience working clinically to help facilitate support of customers utilizing company equipment- Project Delivery Facilitation: Assist with planning, coordination, and delivery of projects, ensuring milestones are met and stakeholders are kept informed- Team Leadership: Serve as team lead when required, managing team members and ensuring smooth operations and timely completion of tasks- Tender Assistance: Support the company in preparing and submitting tenders, contributing both clinical and technical expertise and documentation as required- Mental Health First Aider: Certified mental health first aider, helping to promote wellbeing and support within the workplace, both in-person and remotely

Melbourne, Australia

• Cardiac investigations involving ECG, holter monitor, ambulatory blood pressure, stress echocardiograms, catheterization lab duties• Cardiac catheterization laboratory – managing patient cardiac rhythm, pressures, patient transportation o Sensis hemodynamics system management o After-hours emergency ACS team (STEMI/NSTEMI/Temporary Pacing/IABP) - Appropriate PPE practice during COVID pandemic o Setup and assist in angiography imaging (OCT, FFR, IVUS) o Assist with TAVI cases – temporary pacing / cardiac physiologist duties• Implementation and management of DICOM system – ECG, Holter Monitoring, Stress ECG• Implementation and management of digital ECG reporting system (BeatBox, CardioScan)• Aid in cardiac/endocrinology, cardiac/hematology, cardiac/oncology research• Train, support and evaluate cardiac student practical placements (Deakin Uni, ACU, Monash, Swinburne)• Aid in developing/improving hospital policies/protocol for cardiac diagnostic testing

Monash Medical Centre, Vic, Australia

• Daily patient interaction and satisfaction• Help educate patients on cardiac arrhythmias• Performing and analysing ElectroCardioGrams (ECG/EKG)• Performing ambulatory holter monitors, loop/event monitors and blood pressure monitors• Analysis of 24 hour holter monitor results and 7 day event monitor results• Performing and analysing results of stress exercise and stress echocardiograms• Work cohesively with cardiologists, cardiac sonographers and cardiac nurses• Working in a fast-paced hospital environment• Troubleshooting medical equipment issues

Melbourne, Australia

• Educate high school students about STEM (Science, Technology, Engineering & Mathematics)• Help improve low socio-economic school students’ outcomes in science & mathematics• Work cohesively with teacher in the classroom• Encouraging students to continue into higher education• Be able to bond, relate and educate with a variety of age groups

Melbourne, Australia

• Customer Service, handling and dealing with store managers• Assistance in training • Long distance travels• Visualizations and measurements of shops/stores to graph• Floor planning, sketching, graphing and measurements of sites• Organizing, planning and co-operating with Store owners

Brisbane, Australia

• Provided support to the sales team• Customer service duties including answering customer queries, problem-solving, and providing detailed information on products• Assisted in the development of new policies and procedures• Data entry and recovery• Customer service follow-up to ensure satisfaction

Bachelor Of Engineering (Beng) (Distinction Honours), Biomedical/Medical Engineering, Second Class Honours

Activities and Societies: Engineers Without Borders (Local Chapter/Study Tour Alumni)• Major – Biomedical Engineering • Minor – Electronic.

Biochemistry And Molecular Biology

Anatomy & Physiology Chemistry Biomedical Statistical Analysis Biochemistry & Organic Chemistry

High School, Queensland Certificate Of Education

Mathematics B / Maths Methods Biology Chemistry English Geography