Jake Duong Email & Phone Number

Brisbane, Queensland, Australia

• Clinical workflow specialist
• Sensis Hemodynamics applications
• Syngo dynamics applications
• Corindus / Corpath GRX support- Customer service excellence: provide face-to-face and remote support to ensure customer satisfaction and resolve any issues efficiently- Customer service excellence internal company-wide.

Melbourne, Australia

• Cardiac investigations involving ECG, holter monitor, ambulatory blood pressure, stress echocardiograms, catheterization lab duties
• Cardiac catheterization laboratory – managing patient cardiac rhythm, pressures, patient transportation o Sensis hemodynamics system management o After-hours emergency ACS team (STEMI/NSTEMI/Temporary Pacing/IABP).
• Implementation and management of DICOM system – ECG, Holter Monitoring, Stress ECG
• Implementation and management of digital ECG reporting system (BeatBox, CardioScan)
• Aid in cardiac/endocrinology, cardiac/hematology, cardiac/oncology research
• Train, support and evaluate cardiac student practical placements (Deakin Uni, ACU, Monash, Swinburne)

Monash Medical Centre, VIC, Australia

• Daily patient interaction and satisfaction
• Help educate patients on cardiac arrhythmias
• Performing and analysing ElectroCardioGrams (ECG/EKG)
• Performing ambulatory holter monitors, loop/event monitors and blood pressure monitors
• Analysis of 24 hour holter monitor results and 7 day event monitor results
• Performing and analysing results of stress exercise and stress echocardiograms

Melbourne, Australia

• Educate high school students about STEM (Science, Technology, Engineering & Mathematics)
• Help improve low socio-economic school students’ outcomes in science & mathematics
• Work cohesively with teacher in the classroom
• Encouraging students to continue into higher education
• Be able to bond, relate and educate with a variety of age groups

Melbourne, Australia

• Customer Service, handling and dealing with store managers
• Assistance in training
• Long distance travels
• Visualizations and measurements of shops/stores to graph
• Floor planning, sketching, graphing and measurements of sites
• Organizing, planning and co-operating with Store owners

Brisbane, Australia

• Provided support to the sales team
• Customer service duties including answering customer queries, problem-solving, and providing detailed information on products
• Assisted in the development of new policies and procedures
• Data entry and recovery
• Customer service follow-up to ensure satisfaction

Bachelor Of Engineering (Beng) (Distinction Honours), Biomedical/Medical Engineering, Second Class Honours

Activities and Societies: Engineers Without Borders (Local Chapter/Study Tour Alumni)• Major – Biomedical Engineering • Minor – Electronic.

Biochemistry And Molecular Biology

Anatomy & Physiology Chemistry Biomedical Statistical Analysis Biochemistry & Organic Chemistry

High School, Queensland Certificate Of Education

Mathematics B / Maths Methods Biology Chemistry English Geography