Oversee end-to-end operations for innovative digital dentistry solutions integrating CAD/CAM software, 3D scanners, 3D printers, milling machines.Drive initiatives to design and execute effective onboarding strategies for new customers, ensuring a seamless and positive experience. Successfully executed projects for large customers including hospitals (King’s College, Great Ormond Street, Dorset County Hospital, Dublin Dental Hospital, etc) and leading dental labs. Collaborate closely with IT departments across Networks, Cybersecurity, Information Governance, Database Management, and more, ensuring seamless integration and optimal performance.Partner with cross-functional teams (Directors, Finance, Tech & Application Support, Sales & Marketing) to drive strategic decision-making and enhance product and service delivery. Lead projects implementing new tools (Salesforce, website enhancements, e-shop platforms, Cloud PBX) to optimize processes and communication, increasing efficiency and scalability.Establishing and nurturing partnerships with regional management, support, sales and delivery teams of suppliers, ensuring a smooth flow of products and services.

Led an organization of 50+ employees dedicated to top customers, improving customer satisfaction by 15% in the first year.Transferred Technical Account Manager roles to remote locations (Dublin and Bangalore) in collaboration with regional delivery management.Initiated and led a partnership project with Account Managers, resulting in a 25% improvement in Customer Satisfaction on TAM yearly account surveys.Managed vendor relationships, performance reviews, process improvements, and communication.

Turned around the performance of the Nordic Server team (20+ employees) that had been underperforming for several years.Drove performance improvement on metrics for customer satisfaction, telephony and diagnosis accuracy.Established solid relationships with stakeholders in the Nordic countries to improve collaboration.Created change management strategy for the Dublin centre to prepare for a transition to Salesforce.Led a project to structure data analysis, monitoring and reporting with Salesforce for the EMEA region.

Promoted to Manager from within team (30+ engineers).● Restructured the team to integrate the support of new products and improve performances.● Outsourced warranty support to a third-party vendor.● Exceeded the customer satisfaction targets every quarter for 2 years in a row.

● Technical Support for HP storage products, SAN switches, backup systems.● Supervised the team and managed incidents and escalations.● Initiated a Young Employee Network for HPE Dublin and managed a project to create a datacentre lab.

● Installed and maintained Bloomberg equipment at client sites (Routers, servers, Terminals).● Managed external service providers for datacentre facilities and audio-visual systems.● Installation, cabling and maintenance of the systems in the datacentres.● Internal support for 80 employees and the maintenance of the video conference rooms.● Worked with sales on pre-sales and events setup.

• Technical support for HP Enterprise Services clients and HP Proliant servers• Trained new staff in Tunisia and assisted in the transfer of the French server support

● Deployed, configured and maintained IT infrastructure.