>Handled escalated cases from Tier 1 support staff, applying advancedproblem-solving techniques to resolve challenging technical situationseffectively.>Demonstrated strong communication skills while explaining complextechnical concepts to both customers and colleagues across variousdepartments.>Collaborated with cross-functional teams to identify and address recurringsystem issues, enhancing overall product performance.>Assisted new hires with onboarding tasks, including system setup andtraining on company policies and procedures.>Reduced response time for customer inquiries by implementing efficientticket prioritization strategies.>Responded to support requests from end-users and patiently walkedindividuals through basic troubleshooting tasks.>Documented faults and bugs for referral to development staff for use inupdates.

>Streamlined support process, implementing best practices fortroubleshooting common technical problems.>Developed strong relationships with clients, gaining trust as a reliablesource of technical expertise and advice.>Communicated with clients to verify roots and causes of App issues usingZendesk Ticketing system.

>Taking information (measurements, system requirements and customer'sdemands) from survey team and making a fully detailed constructionready designs , keeping in touch with customers for any changes required.>Responsible for engineering and design (using industry standard software)off grid and on grid connected solar photovoltaic systems (includingrooftop, carport and ground mounted arrays) in order to design the mostoptimal layout with the most appropriate technologies.>Finalize the electrical system design and prepare construction documentsafter the contract award.>Single-handedly managed all the NEPRA documentations.>Provide technical assistance to operations during the projectimplementation phase.>Work in conjunction with the Project Manager to assist with system designconcepts and documents.>Providing technical support to customers and solving their issuesthroughout the installation phase and after as well.>Kept the customer record using Odoo CRM.