Duran Govender Email & Phone Number

I have been part of the corporate world since 1996. Working in contact centres in various different fields and posts. This was whilst I was still in school.I have experience in Long and Short term insurance.Debt collectionRunning campaigns for international companiesHaving from as little as 10 staff members to 400 reporting to me. Career decisions and poor planning resulted in mistakes I can not change. Of course, my current position, now has me handling 400 Financial Advisors from 70 firms in the United KingdomI am well versed and tenacious. I intend on attaining my goal of being divisional Manager or contact centre manager in the next few months.I have a lot of experience and knowledge to share.Specialties: Purchasing, branding and identity, call centre set up, profit and loss reporting, training and mentoring, skills developement, identifying niche marketing opportunites• Analysing information to predict future call volumes and patterns; • Forecasting call workload; • Managing operational expenditures; • MIS reporting;  Generating KPI’s  Coaching, Monitoring, performance Management.  Manage staff to achieve set targets.

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  M L Sultan Secondary School

  English, Afrikaans, Mathematics, Physical Science, Technical Drawing, Technika Electronics