Durga A Email & Phone Number

As an experienced IT professional, I specialize in delivering exceptional technical support and ensuring optimal performance across diverse server environments, including physical, virtual, and cloud platforms. With a proven track record of efficiently resolving user requests through the ServiceNow ticketing system, I prioritize customer satisfaction and timely resolutions.My expertise encompasses advanced network troubleshooting (TCP/IP, DNS), Windows server management across multiple versions (2003-2022), and leveraging monitoring tools like Grafana and SiteScope to ensure system reliability. I have effectively managed complex server infrastructures, including Active Directory administration and Internet Information Services (IIS) optimization, to maintain high availability and minimal downtime.I thrive in collaborative environments, guiding clients through server and application deployments, while performing proactive health checks and root cause analyses to enhance operational continuity. My background in ITIL principles informs my approach to incident resolution and change management, allowing me to deliver tailored solutions that meet stringent SLAs.With a strong foundation in VMware and Azure cloud services, I have facilitated seamless migrations and coordinated with stakeholders to ensure smooth server provisioning. Additionally, my commitment to cybersecurity best practices enables me to assess vulnerabilities and mitigate risks effectively.I am passionate about continuous improvement and staying ahead of industry trends, and I am always eager to connect with like-minded professionals and explore new opportunities in the IT landscape.