Digital Platform | Project Manager | Data Analytics Expert | Contact Center Transition Specialist | Driving Insights through Project ExcellenceDynamic Unit Manager with 12 years of overall professional experience, including 4 years as Unit Manager at Bajaj Finance Limited, specializing in project management and data analytics. Proven track record of leading a high-performing team of 24 business analysts in the Data Analytics Center of Excellence, driving strategic initiatives that optimize business processes and deliver measurable results. Adept at leveraging data to inform decision-making, streamline operations, and enhance customer experience. Expert in managing complex, cross-functional projects, consistently delivering on time and within budget. Skilled in stakeholder management, data visualization, and implementing strategies that foster innovation and revenue growth. Known for building collaborative teams, mentoring talent, and driving business transformation through actionable insights and analytics-driven solutionsWith a focus on contact center transition, I have led successful migration projects from legacy systems to modern, cloud-based platforms like NGUCC,CONVOX, ASTELL, CZENTRIX & CISCO. My comprehensive approach includes stakeholder engagement, process reengineering, and change management to ensure seamless transitions and minimize disruption to operations. With a proven track record in dialer management, data analytics, and contact center transition, I bring a unique blend of skills and expertise to drive operational excellence and optimize customer experience.