Durrell Wheatley Email & Phone Number

Provo, UT, US

Monitor and validate inbound and outbound eligibility and accumulator file connections to and from external partners to ensure accuracy, and communicate any potential issues with external partners through the use of Jira tickets, email, and video meetings. Set up, monitor, and troubleshoot data partner connections. Build, maintain, and terminate plans and.

Assist Member Support Specialists with internal questions, and speak with escalated members. Collaborate with Customer Success team to resolve client requests. Created a process of tracking support team metrics, including productivity, attendance, agent satisfaction scores, and QA. Conduct interviews for prospective new hires for the Member Support team.

Orem, Utah, United States

Provided troubleshooting and resolved inquiries for post-order issues, while providing a high level of customer satisfaction, meeting efficiency metrics and issue resolution targets. Helped to pilot a chat team, assisting 3+ customer at a time during the length of the pilot.

Provo, Utah Area

Provided technical support to clients by researching, troubleshooting, and resolving issues via phone or email. Logged all client interactions in Salesforce CRM. Escalated complex client issues to Support Engineers and then followed up with clients in a timely manner.

Orem, UT

Supervised a team of 10-15 Billing Representatives. Answered questions from frontline employees in person and via chat helpline. Received escalated calls from customers and used deescalation techniques to appropriately resolve their complaints. Carried out personal weekly training exercises and motivated employees to meet their goals and to work.

Orem, UT

Supervised up to ten cashiers & baggers during night shift. Received and unloaded delivery truck 2-3 times a week. Closed store nightly and counted safe at the end of day to assure that all sales were accounted for. Used computerized ordering system to purchase new products and restock current products for Dairy Department. Assisted customers with.

Sandy, UT

Assisted Stadium Event Manager with coordination of all gameday operations and production. Managed hospitality areas and overall set-up of events. Welcomed, greeted, and assisted guests to suites and VIP areas. Provided exemplary customer service to all guests. Represented RSL and Rio Tinto Stadium in a professional and courteous manner. Creatively.