Dustin Smith Email & Phone Number

Dallas, Texas, United States

As a Creative Consultant, I specialize in creating unique and visually appealing logos that effectively represent the brand identity and values of clients. My expertise extends to planning, organizing, and designing the structure and layout of websites to ensure user-friendly navigation, optimal user experience, and a visually appealing interface. I offer.

Colorado Springs, Colorado, United States

As a Training Delivery Manager at Charter Communications, I led a team of 6 facilitators conducting new hire onboarding and ongoing learning programs within an 800-agent call center. I enhanced facilitator skills in instructional design and classroom facilitation, resulting in a 15% boost in employee retention and increased facilitator morale within 90.

As a Marketing Software Manager at Alliance Laundry Systems, I governed multiple marketing software systems and led numerous program initiatives to drive sales enablement through training and software. I introduced and implemented comprehensive Salesforce-based solutions to optimize operational efficiency and elevate customer experience, including rebate.

As a Customer Learning & Development Manager at Alliance Laundry Systems, I led a team of up to 12 internal employees and external contractors to develop over 100 e-learning programs, five learning management system instances, over 50 instructor videos, and more than 50 global customer webinars, reaching audiences of over 15,000. I established and.

As a Learning & Development Specialist at Alliance Laundry Systems, I spearheaded the development of interactive, participant-centered learning programs, collaborating with stakeholders across departments to align learning objectives with organizational goals. I played a pivotal role in the initial phases of transitioning to a new Learning Management.

In 2017, I drove a remarkable 37% increase in sales across 40+ B2B accounts in the US and Canada by strategically implementing best business management practices. I collaborated with sales and marketing leaders to revamp semi-annual sales presentations, ensuring enhanced message and brand consistency among sales staff while actively sharing best practices.

Consistently ranking as the #1 Sales Consultant within the store, achieving top placement for 8 out of 11 months, and further establishing oneself as one of the top 15 consultants for FY 2015 across the entire mid-west region, I attained an exceptional 128% of goal scoring, reflecting comprehensive proficiency across all tracked statistics, while actively.

As the head of the company's training department, overseeing three other training managers with dotted line direct reports, I spearheaded the identification, scoping, and development of innovative strategies leveraging learning methodologies to effectively reduce overhead costs and optimize company revenues, while collaboratively working with client.

I actively coordinate scripting strategies with clients, operations, and client services, aligning efforts to optimize revenue generation, and through diligent analysis, I identify areas ripe for improvement, meticulously plan, draft, and execute scripting adjustments aimed at enhancing customer engagement, ultimately maximizing revenue streams while.

I conducted comprehensive new hire training programs for a substantial cohort of over 2,000 entry-level employees, adeptly catering to individuals with limited computer literacy or sales experience, and proactively led an autonomous initiative to overhaul new hire training company-wide, effectively reducing training durations while concurrently enhancing.

As an autonomous team manager overseeing 16-30 call center employees, I fostered strong professional relationships to optimize team member potential and conducted daily performance coaching sessions aimed at improving key performance indicator measurements. Consistently achieving superior results among a cohort of 6 team leaders underscored my effective.