Dustin Smith Email & Phone Number

Dallas, Tx, Us

Dallas, Texas, United States

As a Creative Consultant, I specialize in creating unique and visually appealing logos that effectively represent the brand identity and values of clients. My expertise extends to planning, organizing, and designing the structure and layout of websites to ensure user-friendly navigation, optimal user experience, and a visually appealing interface. I offer expert advice and strategic insights on branding, design, and online presence to help clients achieve their business goals. Additionally, I produce high-quality visual content through photography and videography, capturing the essence of the brand and engaging the target audience. I also manage and optimize Google Ad campaigns to increase visibility, drive traffic, and maximize ROI for clients.

Colorado Springs, Colorado, United States

As a Training Delivery Manager at Charter Communications, I led a team of 6 facilitators conducting new hire onboarding and ongoing learning programs within an 800-agent call center. I enhanced facilitator skills in instructional design and classroom facilitation, resulting in a 15% boost in employee retention and increased facilitator morale within 90 days. Leveraging my expertise in instructional design and PowerPoint, I developed training to increase the adoption of a new customer service management system. Additionally, I created a workforce workflow system using Microsoft 365 applications to streamline request processes, enhance prioritization, and centralize data capture into a unified interface.

As a Marketing Software Manager at Alliance Laundry Systems, I governed multiple marketing software systems and led numerous program initiatives to drive sales enablement through training and software. I introduced and implemented comprehensive Salesforce-based solutions to optimize operational efficiency and elevate customer experience, including rebate submission processes via Salesforce Flows and streamlined quote generation processes across new sales markets by integrating Dealhub CPQ. I also enacted automated quarterly Salesforce Surveys to thousands of local retailers to measure brand perception. Additionally, I developed a new Monday.com project management software instance to increase project visibility, automate task assignments and prioritization, and enhance reporting. I hosted weekly office hours training sessions for over 50 salespeople nationwide to maximize software process retention and the use of Salesforce and Dealhub.

As a Customer Learning & Development Manager at Alliance Laundry Systems, I led a team of up to 12 internal employees and external contractors to develop over 100 e-learning programs, five learning management system instances, over 50 instructor videos, and more than 50 global customer webinars, reaching audiences of over 15,000. I established and customized five distinct Docebo instances tailored to specific customer markets, incorporating individualized user provisioning strategies, curated content materials, and unique branding/design to ensure a premium look and feel for each target audience. Successfully managing the transition from a home-grown learning management system to Docebo LMS, I oversaw all aspects including software mastery, project scoping, vendor coordination, and the migration of over 400 courses in seven languages, onboarding 15,000+ users with over 1,000,000 learning records. Additionally, I managed a $1 million budget, ensuring timely payments and efficient vendor contract negotiations, while developing and implementing comprehensive communication and training strategies for seamless adoption.

As a Learning & Development Specialist at Alliance Laundry Systems, I spearheaded the development of interactive, participant-centered learning programs, collaborating with stakeholders across departments to align learning objectives with organizational goals. I played a pivotal role in the initial phases of transitioning to a new Learning Management System (LMS), overseeing the conversion of over 500 courses in multiple languages, and led a project to enhance the internal sales training program, optimizing efficiency and effectiveness while improving the overall experience. Additionally, I identified and addressed key knowledge gaps in the customer journey, significantly improving the effectiveness of learning programs. I successfully decreased the duration of onboarding classroom sessions by 70% without compromising outcomes, while minimizing travel obligations for the global sales team.

In 2017, I drove a remarkable 37% increase in sales across 40+ B2B accounts in the US and Canada by strategically implementing best business management practices. I collaborated with sales and marketing leaders to revamp semi-annual sales presentations, ensuring enhanced message and brand consistency among sales staff while actively sharing best practices in warehouse management, marketing efforts, and business planning with customers. I successfully managed sales for 43 B2B accounts, driving significant growth through a strategic approach of regular sales calls, identifying and coaching on key business opportunities both in-person and virtually. Additionally, I worked with sales leadership to enhance sales performance visibility using PowerBI and Excel, creating comprehensive sales reports and utilizing data to revamp quarterly sales presentations.

Consistently ranking as the #1 Sales Consultant within the store, achieving top placement for 8 out of 11 months, and further establishing oneself as one of the top 15 consultants for FY 2015 across the entire mid-west region, I attained an exceptional 128% of goal scoring, reflecting comprehensive proficiency across all tracked statistics, while actively engaging with consumers and B2B clients to discern their needs, formulate tailored solutions, and uphold consistently high levels of consumer satisfaction.

As the head of the company's training department, overseeing three other training managers with dotted line direct reports, I spearheaded the identification, scoping, and development of innovative strategies leveraging learning methodologies to effectively reduce overhead costs and optimize company revenues, while collaboratively working with client services to tailor content creation towards addressing emerging client needs and enhancing customer satisfaction.

I actively coordinate scripting strategies with clients, operations, and client services, aligning efforts to optimize revenue generation, and through diligent analysis, I identify areas ripe for improvement, meticulously plan, draft, and execute scripting adjustments aimed at enhancing customer engagement, ultimately maximizing revenue streams while concurrently streamlining phone interactions to boost efficiency.

I conducted comprehensive new hire training programs for a substantial cohort of over 2,000 entry-level employees, adeptly catering to individuals with limited computer literacy or sales experience, and proactively led an autonomous initiative to overhaul new hire training company-wide, effectively reducing training durations while concurrently enhancing performance outcomes. Furthermore, I played a pivotal role in facilitating cross-departmental collaboration on a significant technology integration initiative, serving as a primary liaison and central point of contact at the site level. I also managed a team of junior supervisors, strategically focusing on performance coaching and leadership development to nurture their potential for future advancement within the organization.

As an autonomous team manager overseeing 16-30 call center employees, I fostered strong professional relationships to optimize team member potential and conducted daily performance coaching sessions aimed at improving key performance indicator measurements. Consistently achieving superior results among a cohort of 6 team leaders underscored my effective leadership and coaching approach within the call center environment.