Dustin Compton Email & Phone Number

• Workforce management for a 19 person service desk• Technical writer responsible for knowledge base maintenance and creation• Created and maintained templates for scripting and incident resolution• Trained new agents on policies, procedures, software, and hardware• Actioned customer survey feedback• Contacted agents and customers as appropriate• Performed outage monitoring and notification procedures• Monitored host server outage and performance related issues• Engaged notification procedures and escalated issues as need• Updated all involved parties of incident status until resolution• Followed standard operation procedures for incident creation, management, and resolution• Supported hardware, software, network, and telecommunications systems• Windows XP/7, Office, Active Directory, iPhone, VPN• Handled requests via phone, chat, and e-mail in a high pace environment• Provided support via remote desktop connection

• Managed readiness, records, and administrative data for over 150 soldiers• Monitored, scheduled, and prepared training events• Scheduled, recorded, and ensured attendance of schools• Created documents, procedures, and proposals increasing efficiency Conducted operations in an ever changing environment based on mission requirements• Adapted to sudden changes and anticipated future problems• Effectively followed instructions with little or no supervision• Trained and taught standard operating procedures to peers

Lebanon, Virginia

• Performed User Acceptance Testing for various products and services• Subject Matter Expert (SME) on client projects• Identified and communicated issues to clients• Participated in development conferences to ensure client needs were met

Bachelor'S Degree, Computer Science

Bachelor Of Science (B.S.), Computer Science