Dustin Etherton Email & Phone Number

➤ Providing financial management as well as staff leadership, personnel development, and performance improvement.➤ Supporting growth and profitability through contract management, quality assessment, and establishing best practices.➤ Operating more than 65 accounts within 14 different client groups while managing multiple District Managers.➤ Providing strategic hands-on supervision of over 70 skilled technicians, managers, supervisors, and administrators.➤ Assisting Sales Team with planning and bidding of new contracts while overseeing multiple facility logistics/operations.➤ Providing all COVID-19 training and documentation for region and discussing best practices frequently with clients.➤ Implementing Clean Telligent software, AIDET program, and Bed Bug Policy at HealthSouth Rehabilitation.➤ Completing quality assurance inspections while maintaining all types of facility and manufacturing equipment.➤ Facilitating the hiring of skilled technicians in their respective trades to support client requirements and budgets.➤ Supporting improved efficiency through identifying and eliminating unnecessary complexity within business processes.

➤ Oversaw the start-up contracts and success of 2 K-12 School Districts (Mineral Wells ISD and Garner ISD).➤ Provided management, staffing, and operational oversight for Support Services including Custodial and Maintenance.➤ Collaborated closely with clients and contractors during demolition and $17M rebuild of new Lamar Elementary School.➤ Provided all construction clean-up efforts and start-up support as needed to ensure successful ongoing operations.➤ Standardized workflows, trained managers, and utilized management reports to conduct EOY performance reviews.➤ Developed key metrics used to strategize the need for increased or decreased resource requirements and staffing needs.➤ Successfully and continuously oversaw daily operations to meet service needs and KPIs and performing under budget.➤ Developed and reviewed all job plans for accuracy and proper frequencies to improve performance at locations.➤ Managed multiple capital improvement projects for overall equipment effectiveness, quality, and productivity.➤ Repositioned staff to control/reduce overtime costs and to provide customers improved around-the-clock coverage.

➤ Managed and led all EVS personnel including hiring, performance assessments, training, and development.➤ Directly supervised 8 supervisors and 65 ESD associates for a 127-bed rehabilitation facility and 2 medical plazas.➤ Served on committees such as EOC, IC, Patient Satisfaction, Employee Satisfaction, Quality Council, and Patient Safety.➤ Monitored linens, controlled and managed hazardous and pharmaceutical waste, and kept necessary documentation.➤ Handled customer comments and concerns and improved patient satisfaction scores to the top 3% in the system.➤ Created and conducted training and developed educational materials pertaining to environmental health and safety.➤ Tracked and analyzed environmental Key Performance Indicators as well as developed reports and presentations.➤ Coordinated inspection and procurement of emergency response and disaster preparedness materials and equipment.

➤ Directed all aspects of EVS department as well as quality compliance of outsourced cleaning of 16 offsite properties.➤ Managed offsite Surgery Center with a 6-bed OR and PACU and served as Haz-Mat/Decontamination Officer/Trainer.➤ Scheduled and coordinated daily functions for 137 personnel in housekeeping, sanitation, surgery, and floor care crews.➤ Implemented facility-wide linen practices that decreased usage, improved service, and consistently exceeded benchmark.➤ Maintained an aesthetically pleasing and ICRA compliant environment during a 2-year, $52M renovation/expansion.➤ Achieved all requirements in the areas of responsibility for environmental services to gain hospital LEED Certification.➤ Negotiated contracts with vendors resulting in streamlining all products and supplies for overall saving of $78K annually.➤ Established and implemented policies or procedures, investigated accidents and injuries, and identified causes.➤ Maintained environmental records and led site safety and environmental inspections, audits, and assessments.