Rob Miller Email & Phone Number

Fargo, North Dakota, United States

Fargo, North Dakota, United States

• Managed, mentored, and coached seven account managers responsible for all Vitalant blood drives across Eastern North Dakota, Western Minnesota, and Northern South Dakota• Assessed blood drive production and estimated future donor turn-out to meet ever-changing hospital needs.• Hired, supervised, trained, and evaluated performance of assigned personnel.• Assisted with the development and implementation of strategic marketing plan, including territory alignment and goal setting.• Monitored resource allocation and adherence to scheduling guidelines to ensure flawless drive execution at the strategic and local levels. • Led crisis management response for 468 last-minute drive cancellations requiring personnel reassignment, asset redistribution, and rapid acquisition of new drive locations.• Developed an annual recruitment plan for meeting assigned collection goals. Prepared, assessed, and responded to monthly forecast information.• Built relationships with internal staff and external departments to maintain joint goals and objectives.

Fargo, North Dakota

• Assisted with hiring process of new Account Managers.• Mentored all new Account Managers during their first 90 days of employment.• Scheduled blood drives in order to achieve monthly and annual goals. • Directed, trained, and motivated volunteer blood drive coordinators to ensure successful blood drives. • Generated new blood drives through direct marketing efforts.• Increased blood drive frequency through continued education of coordinators. • Represented the company through public speaking engagements and educational presentations. • Consistently exceeded monthly recruitment goals.

Fargo, North Dakota, United States

• Scheduled blood drives in order to achieve monthly and annual goals. • Directed, trained, and motivated volunteer blood drive coordinators to ensure successful blood drives. • Generated new blood drives through direct marketing efforts.• Consistently exceeded monthly recruitment goals. • Increased blood drive frequency through continued education of coordinators.