At Simplified Medical Management, my role as a Support Specialist involves leveraging my expertise in Microsoft Azure, along with a strong foundation in help desk and desktop support. Previously, at Jemison Metals, I coordinated helpdesk and network operations, playing a pivotal role in maintaining our IT infrastructure's efficiency. With a focus on continuous improvement and a knack for problem-solving, I ensure that our team delivers exceptional technical support, enhancing system reliability and user satisfaction. My competencies lie in creating and maintaining robust technical systems that support our company's dynamic needs.