Dustin Kalien Email & Phone Number

Responsible for building, managing, and developing the Technical Support team at Jamf. Duties include hiring and training, creating and tracking key metrics, and building efficiencies within the team while ensuring exemplary customer service and technical support.

Along with the duties of a Technical Support Specialist, I conducted interviews and assisted in the hiring process, trained new employees and interns, and was officially identified as a leader and resource for escalated cases and to help colleagues.

Served as an escalation point in a technical support department for Jamf. Helped customers through live chat, over the phone, email, and screen sharing on technical workflows and issues to provide a solution.

Eau Claire

Served as the primary technical and account management contact for customers as they implemented and managed their Apple products in their environment using Jamf. - Work directly with customers via phone, email, and screen sharing to troubleshoot, recreate, and/or resolve support issues related to JAMF Software products and supporting technologies- Maintain and increase customer satisfaction through periodic check-ins and proactively recommending events and training- Provide case management to ensure target response times are met- Transition customers from the sale of a product into a production environment- Maintain and update account records- Communicate annual renewal process and assist in the retention of customerCertified Casper Technician (CCT) Certified Casper Administrator (CCA)Certified Server Admin (Formerly Certified Jamf Admin, CJA)

Chippewa Falls

- Promoted to lead the entire basketball program after previous Head Coach stepped down mid-season- Lead instructor at all daily practices- Script and plan all daily practices- Travel or watch video to scout opposing teams- Make program-wide based decisions on strategy, schedule, and activities outside of practice

Chippewa Falls, Wi

- Lead instructor at daily practices- Wrote and planned daily practices- Helped the varsity coach plan and strategize for varsity games

Recreation And Sport Facilities It Department

- Manage and update the constant changes made to the UWEC Recreation website and sub sites- Managed social media platforms for the UWEC Recreation Department including Facebook, Twitter, Instagram, and others- Worked with a third party company to implement the first UWEC Recreation mobile app- Took on the head role as technical support- Took pictures as lead photographer for Wisconsin Youth Success Program- Created an online registration for a statewide recreational conference (WIRSA)

Chippewa Falls, Wisconsin

-Instructed players at daily practices-Traveled to scout opposing teams-Helped the decision making process both in and outside of games

Bachelor Of Business Administration (B.B.A.), Comprehensive Major In Information Systems

Activities and Societies: 4-Time Letter Winner and Team Captain of Men's Basketball Team

Bachelor Of Business Administration (B.B.A.), Minor In Business Management

Certificate, Leadership

Certificate, Business Communications

Certificate, Organizational Inclusion And Diversity

Certificate, Master Remote Work Leader

Certificate, Emerging Technologies

Classes included: - Robotics - Artificial Intelligence - Blockchain

Certificate, Leadership Development

Certificate, Building Cultural Intelligence

Certificate, Data Analytics

Certificate, Supervisory Management