Performs thorough vehicle damage appraisals in the field, including private residences, commercial locations, and repair shops, accurately assessing damage caused by accidents, weather events (including hail), and wear and tear. Conducts total loss evaluations, assessing vehicle damage beyond repair and determining the fair market value of vehicles for settlement, in compliance with company and insurance guidelines. Prepares detailed damage reports and cost estimates using industry-standard estimating software CCC One, ensuring accuracy and clarity for insurance claims and repair shops. Communicates directly with insurance adjusters, repair facilities, and customers, explaining the claims process, discussing settlement options, and resolving any discrepancies regarding vehicle damage and coverage. Manages total loss claims, facilitating the process from evaluation to settlement, working closely with insurance representatives and policyholders to determine appropriate compensation and negotiate settlements. Develops and maintains relationships with repair shops, tow yards, and auto industry professionals to ensure accurate damage assessments and timely repairs. Reviews and updates claim estimates as new information became available, working collaboratively with claims departments to facilitate quick and accurate claim resolution.

Prepared detailed repair estimates for vehicles involved in accidents, including extensive damage assessments, labor costs, and parts pricing using industry-standard estimating software CCC One. Assessed total loss claims by evaluating vehicle damage and determining if repairs were cost-effective, negotiating settlements with insurance companies, and ensuring compliance with industry standards and company policies. Collaborated with customers to explain the repair process, providing clear and transparent estimates, timelines, and addressing any concerns or questions throughout the claims and repair process. Coordinated with production and shop teams to manage repair workflows, ensuring vehicles were repaired in a timely manner, meeting quality standards, and adhering to the shop’s production schedule. Monitored and ensured quality control throughout the repair process, conducting final inspections to verify that repairs met safety, aesthetic, and manufacturer standards before vehicles were returned to customers. Maintained strong relationships with insurance adjusters and third-party vendors, ensuring a smooth claims process and managing disputes or discrepancies in repair estimates or coverage. Developed and managed repair timelines, optimizing shop resources and ensuring efficient repair processes, from initial estimate to final delivery.

Provided personalized customer service, assisting shoppers in selecting footwear based on individual needs, preferences, and activity requirements. Guided customers through product features, fitment, and care, leading to increased sales and customer satisfaction. Led a team of sales associates, ensuring they were well-trained on product knowledge, sales techniques, and company policies. Coordinated daily tasks, set sales goals, and monitored performance to drive productivity. Managed inventory levels, placed product orders, and organized stock replenishment. Conducted regular audits of inventory to minimize shrinkage and ensure product availability. Analyzed sales data and trends to make recommendations for improving sales strategies and product offerings. Addressed customer concerns, complaints, and returns ensuring customer satisfaction while adhering to company policies. Assisted in the onboarding and training of new associates, providing guidance on product knowledge, customer service practices, and sales techniques. Regularly communicated new promotions, sales events, and product updates to the team and customers.

Responsible for opening and/or closing store, maintaining inventory, associate payroll, daily sales and nightly deposits. Management planned and executed corporate sales promotions and merchandised store accordingly. Management active member of sales team responsible for day to day retail sales of footwear and apparel.