Dustin Stephan Email & Phone Number

Onalaska, Wi 54650

La Crosse, Wisconsin Area

take help desk calls and solve problems for users; escalate calls if needed, document all incidents, use knowledge of technical writing for documenting tickets or other processes performed by IT staff, use interpersonal skills to communicate with IT staff and clients calling into help desk for support; perform Windows 7 rollouts for employees which involves imaging laptops and desktops with Windows 7 and preparing all needed programs so employees could be upgraded from Windows XP; fix printers including paper jams, installing maintenance kits, toner and fuser cartridges, fax/email software installed on multi-function printers; set up hardware for new users such as laptop docking stations and external monitors/keyboards; worked with the Mitel telephony system, including setting up user accounts and voicemail accounts; fix hardware related issues such as installing new memory in laptops/desktops, replacing laptop keyboards, installing new hard drives in laptops/desktops, installing/swapping out disc drives in laptops/desktops, and installing various cards on motherboards in desktops; perform some work in Active Directory such as creating users, assigning users to workgroups, resetting passwords, enabling/disabling accounts, and assigning logon scripts

Customer Service; stocking; inventory audits; unloading trucks; work customer service in electronics; run Garden Shop; answer garden questions; load vehicles in Garden Shop area

take orders; make food; clean

customer service; make food; clean; oversee crew; assign nightly crew tasks; closing paperwork and money handling

customer service; unload trucks; stock shelves; work cash registers