Dustin Combs Email & Phone Number

Round Rock, TX

• Established foundation for success by analyzing, maintaining, and framing recommendations for applications and software enhancements related to system design, data-entry functions, screen formats, and account management.
• Served as integral member of project management team that contributed to company award of multimillion-dollar government contract with federal student aid department.
• Captured substantial gains in efficiency and productivity by developing reports and information sources to facilitate workflow improvements and efficiencies.
• Functioned as liaison between operations, IT, clients, and external business partners. Facilitated research, testing, and implementation of new and refined processes, maximized productivity, and provided vital.
• Created and maintained process documentation and procedures in support of business applications and tools. Oversaw reporting and data processing abilities in compliance with established standards.

Round Rock, Texas, United States

• Provided leadership to default prevention group while management was locating manager for department.
• Oversaw daily reporting, which included collecting and organizing KPI data that was passed on to management.
• Reviewed and set up the automatic dialer, based on the current contact strategy, and then assigned agents to call queues.
• Handled all department training and scheduling requirements, including shift changes and PTO requests

Round Rock, Texas, United States

• Managed introductory speech analytics system through use of Avaya Workforce Management software.
• Operated and updated system independently.
• Adjusted system settings and created evaluation forms for agent quality control in close partnership with the compliance department and management.

Round Rock, Texas, United States

• Demonstrated insightful leadership and enhanced clarity of mission as a financial evaluator.
• Reviewed customer financial documentation related to income and qualified expenses.
• Determined eligibility for reasonable and affordable program offered by Department of Education for federal student loans.

Round Rock, Texas, United States

• Managed a portfolio of defaulted student loan accounts.
• Established contact with borrowers and co-borrowers to negotiate payment arrangements or assist with loan consolidation.
• Tracked consolidation applications and provided follow-up calls when necessary.

Sioux Falls, South Dakota Area

Managed accounts in the demographic support and collection departments of the Educational Financial Services division. Initially I established contact with customers past due on their accounts and successfully negotiated payment arrangements. My previous experience and technical proficiency allowed me to advance to a Collector 2 position, and transfer to.

Sioux Falls, South Dakota Area

Handled high delinquency accounts in Charge-off Department. Maintained customer satisfaction while achieving monthly performance goals. Effectively prevented high-risk potential losses. Assisted in developing and implementing organization’s inaugural skip-tracing department.

Contacted student loan customers delinquent in payments. Developed rapport with customers while facilitating acceptable repayment arrangements of their accounts. Properly identified problems and assisted in problem resolution as they pertained to customers accounts.

Associate Of Arts And Sciences (A.A.S.), Information Technology, 3.7

Academic Excellence Award

Graphic Design