Kyle Hoffmann Email & Phone Number

Columbia, Mo, Us

VMware vSphereVMware Horizon ViewVMware NSXHPE Nimble / Alletra StorageMicrosoft 365 - EXO, DLP, Entra CAP, Intune MDM/MAMQumuloMicrosoft Active DirectoryTenable / Nessus Monitoring, Patching, Compliance, DR / BC

Columbia, Missouri Area

● Active Directory user and group policy management, print services, DNS, DHCP.● Windows file server permissions management.● Office 365 / Exchange management and migration.● Office 365 / InTune MDM with Azure Conditional Access policy.● SCCM/SCEP troubleshooting and management.● Backup management using primarily Veeam Backup & Replication● Windows desktop and server installation, configuration and management.● VMware vSphere installation, configuration, and management.● VMware Horizon View 7 configuration and management.● Remote and onsite support and interaction with customers, vendors, and third party technicalprofessionals.● Network troubleshooting, discovery (mostly Dell N series switches).● Automation of various tasks using PowerShell/PowerCLI.● Experience managing and supporting Dell SCv3000, SC3020, SC4020, SC5020.● Experience with Dell VxRail implementations.

Columbia, Missouri Area

Technical consulting and managed service provider for small to large organizations.- Windows Server- Active Directory- VMware ESXi- VMware Horizon View- Office 365- Veeam Backup & Replication + Cloud ConnectVMware Certified Professional - Data Center Virtualization 2019

Columbia, Missouri Area

● Act as second level escalation point for desktop support.● Responsible for maintaining MDT/WDS server and associated Windows images.● Create and manage user/resource mailboxes and distribution lists in Exchange● Manage user accounts and group membership within Active Directory.● Active Directory maintenance and cleanup of old user and computer objects.● Manage Windows and third-party patching for production and non-production systems in 5 locations.● Upgrade and maintain Kaspersky Security Center.● Manage and troubleshoot spam filter to determine cause of blocked emails.● Server / Desktop virtualization with VMware vSphere and Horizon View.

Columbia, Missouri

● Primary technical support contact for all Missouri Orthopaedic Institute (MOI) locations in Columbia,Springfield, Sedalia, and Fulton.● Provide quick turnaround for most support requests in a demanding, fast-pacedenvironment.● Work comfortably with all individuals from the chairman of the department to other support staff.● Responsible for purchase and installation of all computers, printers, and peripheral devices as well ascreating and maintaining an inventory of these devices.● Established excellent working relationships with other departments, teams, and partneringorganizations, such as Cerner Corporation and Tiger Institute for Technology.● Managed user access to files and folders as well as distribution lists via group membership in ActiveDirectory.● Provide support as needed on weekends and after hours for users in and out of the country.

Washington, Mo

● Remote troubleshooting and resolution of problems with LANDesk and Windows RDP.● Remote deployment of software packages/batch scripts with LANDesk and Sysinternals utilities.● Hardware troubleshooting and replacement for PCs, laptops, printers, and network switches.● Fiber optic utility locating to avoid damage by digging/construction.● Emergency repair of indoor and outdoor fiber optic cable to restore mission critical services.● Light VoIP troubleshooting, user password changing, etc.● Installed and managed IP video surveillance server and associated hardware (NAS, cameras).● Troubleshooting and installation of Liebert UPS systems.● Network troubleshooting (primarily physical). Copper and fiber optic cable run testing, toning,terminating.● Installation, configuration and troubleshooting of thin clients and zero client devices using VMwareView.● Assisted with transition from Novell Netware to Active Directory.

New Haven, Mo

● Responsible for all in-house Windows based PC diagnostics and repair.● On site service for business and residential customers in New Haven, Hermann, Union andWashington.● Utilized remote support software whenever possible to avoid the need for on site or in-house service.● Assisted in installation of Windows Servers and desktops for business customers.● Performed and assisted in the troubleshooting and resolution of server problems.● Assisted customers with basic tasks such as AD account creation and password changing.