Kyle Hoffmann Email & Phone Number

• ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
• Provide support for internal questions within the department and the organization.
• Manage a strategic book of business, with a strong emphasis on client health, adoption relationship building, client satisfaction, retention, and advanced solutioning. Responsible for implementations within BOB.
• Responsible for providing the voice of the customer at cross-functional meetings, including bug triage meetings, and special projects.
• Use advanced product knowledge and experience to identify and resolve complex issues that arise.
• Document & relay bugs and client requests to the Product Team.

Greater Philadelphia Area

• Develop and maintain relationships with clients during and after implementation of the Vector EHS software. Specific duties include:
• Create a project plan using Microsoft Project for larger implementations
• Configure Vector EHS to a client’s specific needs and conduct training via web meetings
• Manage implementation projects from client sign-up
• Record webinars to assist clients with introducing new employees to Vector EHS
• Manage client relationships with follow up calls and meetings after implementation

• Plan and conduct training classes for employees to learn software
• Consult with customer to build software based on their preferences
• Provide live support with company software for smooth transition
• Adjust to changing customer requests and needs throughout the implementation
• Initiate software improvements through my own ideas and client modification requests
• Relate G/L accounts to Financial Statement to prepare for submission

Bachelor Of Arts (B.A.), Economics

Bachelor Of Arts, Economics

Activities and Societies: Economics Tutor, Big Brother Big Sister Program, Tritons, Ski Club