Dustin Goss Email & Phone Number

Sunnyvale, Ca, Us

Sunnyvale, Ca, Us

Holmdel, New Jersey, Us

Engaged with prospective clients and presented solutions to enable their understanding of the full value of the offering for their business needs. Collaborated with nationwide Channel Managers, Wholesale Managers, and Inside Sales on RFP responses, product demos, and account management.Promoted three times in three years to the highest level of SE, followed by a promotion to Team Lead managing 4 Channel Sales Engineers. Served as lead Sales Engineer on multiple history-making contracts, including a university with over 15,000 seats, an international pizza company with 6,000+ locations, and a nation-wide building material distributor. As the company's subject matter expert on SD-WAN was instrumental in the design and roll-out of a company-wide SD-WAN program for resellers in the Enterprise and mid-market space. Created training programs and assisted in the development of the process and procedures for resale. This process resulted in rapid growth with over 8,000 Edge devices deployed for our clients and a significant decrease in long-term expenses associated with private circuits. Completed Customer Centric Selling certification and elevated to assistant coach/trainer for upcoming sessions. Honed the presales engine to improve conversion rates and revenue; developed the methodology for analyzing needs and differentiated Vonage through customer advocacy.Changed the game for sales teams through rapid problem resolution of hardware, software, and network connectivity problems in multi-platform, multi-protocol environments, resulting in unprecedented customer satisfaction scores.Responded to RFPs, drafted technical documentation including Scope of Work and POCs.

Built robust solutions and set product strategy for a fast-evolving market. Provided end-user client support and consultation for a wide variety of network architectures (DSL, Cable, T1, Fiber).Supervised migration of client base from Sylantro to Gendband M6, easing support issues by reducing supported platforms. Implemented an electronic fax service using NetSatisFaxtion processing over 10,000 faxes/month and increasing revenue. Developed and implemented a secure method of using SSL to provision Polycom phones, decreasing the chance of fraud. Created documentation standards and standardized methods within the organization, greatly improving efficiency by 20% from signing to implementation.Managed migration of client base from Gendband M6 to Broadsoft R17, reducing expenses by consolidating servers. Started a channel program and immediately added several channel partners, increasing revenue and market footprint. Initiated a Server Security plan that reduced hacking attempts from several thousand per day to a few incidents a month.

Ashburn, Virginia, Us

Sold 4th ​Generation wireless internet service (WiMax) and VoIP to commercial accounts. Provided region-wide training, marketing, advertising, and promotional events for retailers. Managed 26 retail locations in 4 cities. Promoted from Business Sales Executive to Indirect Sales Manager in less than one year. Held the #1 sales spot nationwide for 8 of 11 months and in the top 3 every month. Exceeded the business sales quota in 6 of 7 months, in addition to setting several unbroken sales records. Drove indirect sales of nearly 1,100 new accounts in 11 months, totaling nearly $462,000 in annual revenue. Reduced churn by over 80% through the implementation of a customer service call back program.

• Began as a VoIP Specialist and was promoted several times to reach Enterprise Account Executive. • As an Enterprise Account Executive for the 2 ½ years, I increased market share by over 100%. • In 2007 I sold over 500 lines and over $600,000 in contract value. • Consistently exceeded quota and expectations. • Sold communications services including POTS lines, PRIs, DSL, T1, T3, and fiber WAN. • Sold both VoIP and network hardware communications solutions. • Managed new VoIP and network installations including call flow. • Phone and network trouble-shooting including Windows servers. • Programmed variety of switches, routers, and firewalls. • Programmed Cisco CallManager and Unity, Captaris RightFax, Baracuda, and Plesk.

Bs, Computer Information Systems

High School