Dustin Mitchell Email & Phone Number

Chandler, Arizona, United States

• In addition to completing daily System Administration tasks:
• Work closely with Partner Operations on the setup and maintenance of partner accounts and sales.
• Provide advanced troubleshooting and technical support for software, network, and system issues.
• Serve as the point of contact for high-priority stakeholders, including VIP customers and partners.
• Assist in the recruitment and onboarding of new team members.
• Mentor and guide junior team members, fostering a collaborative and supportive work environment.

Chandler, Arizona, United States

• Support daily enablement of front line teams by managing incoming JIRA service desk tickets including user/group administration, security permissions, and reviewing event errors.
• Monitor and resolve incoming internal Operations slack requests.
• Ensure timely and effective resolution of tickets in alignment with service level agreements (SLAs).
• Track and report on help desk metrics to identify trends and areas for improvement.
• Assist with contract requests and account audits for Sales Operations.

• Support daily enablement of front line teams by managing incoming JIRA service desk tickets including user/group administration, security permissions, and reviewing event errors.
• Monitor and resolve incoming internal Operations slack requests.
• Ensure timely and effective resolution of tickets in alignment with service level agreements (SLAs).

Chandler, AZ

• Prioritize incoming work to determine the most pressing issue that needs to be resolved.
• Perform initial troubleshooting of issues with existing systems to identify the root cause.
• Work closely with Senior Operations Specialist to uncover areas of process improvement and efficiency within the Customer Operations Team.

• Assist customers via email, chat, and telephone channels to help train them and resolve issues they’re experiencing within their accounts.
• Maintain monthly department performance goals.
• Help new hires in training during telephone and chat shadow sessions to answer questions and guide through the customer communication process.

Phoenix, Arizona Area

• Pick up and drop off customers that request rides to get them between destinations when they're unable to drive themselves.
• Provide a friendly, outgoing, and positive experience for all customers to ensure a safe and great ride.

• Assist customers daily through email, chat, and phone channels with issues regarding their account or financial institute accounts.
• Hold weekly meetings with account aggregation team for service ticket and product updates.
• Take part in bi-weekly meetings with the office manager as part of the employee engagement committee planning events for both in and out of the office.
• Provide assistance and guidance to LearnVest customers during the transition period of the company.

Phoenix, Arizona Area

• Helped to craft the creation of the Customer Service Representative role as a founding member of this amazing team.
• Working on implantation of a chat option for our customers on the website.
• Assist customers daily through email and phone channels with issues regarding their LearnVest account or financial institute accounts.
• Hold weekly meetings with account aggregation team for service ticket and product updates.
• Lead bi-weekly meetings of the employee engagement committee planning events for both in and out of the office.

Scottsdale, Arizona

• One of the initial six employees that took part in rolling out the Chat Support team for Weebly, which has since grown five times its size and continues to grow monthly.
• Help entrepreneurs all over the world succeed everyday through online chat and email support.
• Reach or exceeding contact and sales metics for bi-weekly periods.

• Accountable for 180+ website projects
• Act as a liaison between clients, copywriters, designers, and builders for questions about the project and to facilitate the completion of a professionally designed custom website based off the customers vision and style
• Review, organize, and prepare the customers website content for build and assign a completion date for the project
• Work with escalated customers in order to maintain product purity and customer satisfaction
• Perform quality control evaluations on all new website projects and website updates prior to their publish
• Assist in overflow assistance of inbound calls and supervisor request calls

• Primary point of contact for all Professional Website Design customers through inbound/outbound calls and email questions
• Provide customer support by resolving technical issues with website projects and qualifying new product sales
• Assist other GoDaddy employees by answering questions on our services through internal channels

• Meet and maintain daily department sales goals and performance quotas
• Troubleshoot technical issues for our products from inbound calls
• Direct customers through set up of their GoDaddy products and services
• Review customers’ accounts and recommend new services or products

Phoenix, Arizona Area

• Setup and take down of promotional setups at events
• Assist in bringing in new customers and clients to the radio station
• Assist with data entry from contests being run by the department
• Help generate ideas for promotional events

• Answer incoming sales calls and inquiries and provide customer service to a diverse clientele of all ages and backgrounds in a high volume sports environment
• Used telephone cold call sales techniques to contact current or potential Arizona State University season ticket holders to purchase or renew season ticket packages
• Manage and balance cash drawer while selling tickets during athletic events and non game days

Bachelor'S Degree, Human Communication, 3.3

Graduated from Arizona State University with a Bachelor of Arts in Human Communication

High School, High School/Secondary Diplomas And Certificates, 3.4

Activities and Societies: Track Team, Masque and DaggerGraduated with a B average and took college level courses junior and senior year to.