Dustin Mcvey Email & Phone Number

Redondo Beach, Ca, Us

Los Angeles, California, United States

• Oversees training department, creates curriculum, course content, and manages team of trainers to improve productivity initiatives.• Drives performance and process improvements by performing frequent evaluations of business operations, current procedures and personnel actions.• Prioritizes required training classes to fit into schedules for client-facing agents, aimed at nurturing and maintaining loyal, long-term customer relationships.• Presents training information via role playing, simulations and team exercises, and used other strategies to improve instruction methods.• Identify areas of improvement and solve complex strategy problems by conducting evaluations of training courses to drive organizational goals.• Consistently create testing and evaluation procedures to assess performance before, during and after training sessions to achieve employee competency.• Serves as Manager on Duty for the first private full-service airport terminal in the U.S.

Los Angeles, California, United States

• Oversaw daily operations for first-of-its-kind private terminal at LAX, including passenger arrivals, departures, identifying and addressing concerns promptly to maintain operational efficiency and customer satisfaction• Created and delivered training programs, facilitated HR operations including performance management and workforce planning.• Coached and mentored employees by administering training, guidance and performance monitoring.• Managed team of customer service and needs of front-line personnel meeting of more than 100 customers per day.• Resolved customer issues and diffuses situations by listening to concerns and developing solutions.• Developed and implemented safety improvements to cultivate safe and productive work environment for all personnel operating on the air operations area.• Managed scheduling, and facilitated adequate coverage to meet demand.

Los Angeles, California, United States

• Coordinated daily operations of The Private Suite terminal including communicating with government officials, airline representatives and team of 20 logistics agents on a daily basis.

Los Angeles, California, United States

• Organized daily schedules and made up-to-the-minute schedule changes to accommodate changes in travel, updated flight times and last-minute scheduling conflicts.• Provided logistical support to team of 20 agents and assistance to executive teams.

Los Angeles, California, United States

• Provided The Private Suite service to roster of high-net-worth clientele including greeting, checking in, luggage handling other travel-related requests.• Safely transported clientele across the airfield and escorted passengers through secure areas of Los Angeles International Airport onto their commercial aircraft.• Observed government regulations and coordinated with officials from the Transportation Security Administration and Customs and Border Protection, allowing seamless travel experience for passengers using The Private Suite service.

Culver City, Ca

• Scheduled funeral services, coordinated burials and arranged cremations.• Consulted with families of deceased regarding final arrangements tactfully.• Arranged funerals in manner consistent with each family's heritage and religious beliefs.• Completed and filed all necessary legal documentation quickly and accurately.

Los Angeles, California, United States

• Researched and verified insurance policy coverage, assessed policy coverage and pulled contracts for review.• Investigated properties, classified damages and created estimates outlining repair costs.• Negotiated settlements for uncomplicated claims in accordance with actual company liability.• Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote effective service times for all parties.• Promoted client retention through high-quality service and follow through.

Los Angeles, California, United States

• Performed mobile and stationary surveillance on individuals involved in insurance claims investigations.• Secured evidence, including video-recordings, and uploaded into case management system.• Leveraged strong interpersonal and communication skills to interact successful with management, peers and patrons of all backgrounds.• Maintained professional and respectful demeanor, even in situations of extreme stress, remaining alert, focused and effective to carry out security-related missions.

Hermosa Beach, Ca

• Collaborated with customers to discuss service needs and offer available solutions.• Model expected customer service standards to promote customer satisfaction, loyalty and retention.• Effectively communicated and analyzed issues with customers to provide satisfactory solutions.• Communicated changes from management to inform and educate department employees.• Resolved customers issues by providing timely and effective solutions.

Seattle, Wa

• Led and directed funeral and graveside services.• Casketed the deceased in preparation for viewings, visitations and burials.• Removed the deceased from the place of death and transported to the funeral home.

Seattle, Wa

• Monitored and conducted passenger screening.• Watched each individual to assess demeanor and look for suspicious behavior.• Protected vessels, passengers and crew by testing items and individuals for explosive material residue.• Completed routine and incident-related documentation.• Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry.• Assessed baggage which triggered alarms to determine whether additional search was warranted.• Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.• Communicated with other screening staff to promptly call attention to potential or active safety problems.• Verified integrity and accuracy of travel documents such as tickets and passports prior to authorizing passage.

New York, New York, United States

• Monitored and conducted passenger screening.• Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals and their property.• Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.• Directed passengers clearly for quick movement through security screening process.