• Fully Remote FinTech Company.Worked with National purchase and refinance clients. Team lead over 10 Client Support Associates, pointof contact between upper management and the Client Support Associates. Monitored KPI's for incomingphone calls and in charge of keeping SLA's within Client Expectations. Developed and Implementedtraining modules along with Receiving and entered new title orders via API and email, Answering Phonecalls and emails as support for all client and customer needs. Assisted with closings by explaininglender documents to borrowers/sellers before signing. Funded each transaction per lender instructions.Scheduled Signings for Deeds, Affidavits and closings. Reviewed Scan backs of completed signings forQuality Assurance, Enhanced purchase agreements and tax forms. Sent seller welcome emails and pointof first contact. Prepared policy packages in preparation to issue the final policies. Correlated each stepof the transaction with lenders, processors, borrowers, sellers, and attorney's via email, and telephone.

Upon hire I was on assigned to a national Refinance account working remotely full time in a team environment with a clear command structure and managed a team of 12 curative associates to make sure goals were met with great client and customer satisfaction. Worked to remove defects on home title policy's that required adaptability and problem solving skills to research and remove previous mortgages, judgments and liens, complete 2nd Lien subordinations, prepare ALTA’s. Prepared and ordered Deeds and Affidavits, reviewed Trust and Divorce Documents and verified title vesting. Worked hand and hand with the client and handled lender and borrower phone calls for 250-300 title orders per month.

Received and entered new title orders into Softpro. Completed T-00 and processed all out of county orders. Coordinated with the title plant to cure outstanding liens and judgments. Prepared HUD-1 Settlement closing statements for residential purchases, refinances and assisted in several commercial transactions. Officiated closings by explaining lender documents to borrowers/sellers at signing. Funded each transaction per lender instructions. Prepared policy packages in order for the plant to issue the final policies. Correlated each step of the transaction with lenders, processors, borrowers, sellers, and attorney's via email, telephone, and fax.

Repaired and Built Computer and Home Network Systems to suit the customers need including Hardware and Software Diagnostics. Performed operating system maintenance and virus repair as well as inhouse and remote IT assistance and Tech Support. Replaced Phone screens, batteries, speaker assembly’s and motherboards. Sold and managed a Large inventory of computers and accessories.Managed business taxes, book keeping, and appointments. Managed 3 employees and provided a fun and productive work environment.