Dustin Robertson Email & Phone Number

Melbourne, Fl, Us

Melbourne, Florida Area

Network Engineer in the Technical Operations (TechOps) team. Responsible for maintaining international network serving Business Aviation customers worldwide. Oversees backbone, data-center, and internal value-add services network infrastructure.

Provide 24-7/365 on-call support for highest level escalation of all IP related issues for multiple customer networks.Troubleshoot all network related incidents, working with any necessary lateral departmental groups to resolve issues quickly and efficiently.Tasked as lead network engineer building network architectures from the ground-up. Worked to design multiple possible solutions using an array of network devices and protocols based off customer requirements. Rigorously test final network design for stability, redundancy, and performance using various test devices including Spirent test center, JDSU handheld test sets as well as a variety of other methods depending on test requirements.Support new service turn-ups for existing as well as new customers connecting securely into nationwide WAN.

• Provide second level escalation support for multiple intranet and internet-connected WAN networks, ranging in size from nationwide US to international, serving both private and government customers.• Provide 24-7/365 on-call support in a rotating schedule for all network and IP related issues, troubleshooting with any necessary lateral groups to resolve issues as quickly as possible.• Configure new equipment and work with on-site techs as well as LECs and transport telcos to deploy new sites to customer networks.• Work directly with customer Network and Infrastructure engineers to troubleshoot IP related issues to bring about the quickest issue resolution.• Interview potential candidates for Tier 1 positions, focusing on technical ability to assess their qualifications.• Train incoming Tier 1 personnel through formal training sessions detailing the inner workings of the customer networks they were to monitor.

Melbourne, Florida Area

• Provided technical support for IP services by employing test methods to investigate and remedy network anomalies in a 99.999% up-time environment• Monitored for, analyzed, and troubleshot network problems within an operations center utilizing network management and monitoring tools such as SNMP, Orion, Netflow, and CA Spectrum Suite• Efficiently used test methods to troubleshoot WAN/LAN technologies such as Ethernet, IP, Frame Relay, ATM, BGP, QoS, Circuit Emulation, and OSPF• Worked with local exchange carriers, ILECs, IXCs, internal and external groups as needed to resolve network issues• Remotely worked with onsite technicians and telecommunication partners to resolve network problems

Teaching web development, computer hardware and basic programming fundamentals to high school students.

Worked in general IT performing day to day tasks including excel data migration, main frame testing, and computer upgrades/patching.

Worked on regression and security testing for special event website.

Worked under a project manager to assist in change control documentation while testing software upgrades in a test environment to be moved into production.