Dustin Quasney Email & Phone Number

Rapid City, Sd, Us

Rapid City, Sd, Us

Rapid City, South Dakota, United States

I implement tracking for our website, analyze web data, and create reports and dashboards to assist our marketing, communications, and web teams with decision-making, monitoring performance, and measuring the impact of marketing campaigns. Additionally, I pull data and build BI reports for our operations departments to help understand customer behavior, find ways to be more efficient, and automate processes.𝐓𝐨𝐨𝐥𝐬 𝐮𝐭𝐢𝐥𝐢𝐳𝐞𝐝: Excel, Google Sheets, Google Tag Manager, Google Analytics, Looker Studio (Google Data Studio), Toad for Oracle, Microsoft SQL Server, Business Objects (BI Tool), Power BI𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬•Migrated our web analytics platform from Universal Analytics to Google Analytics 4 for a website with over 78 million views, 8 million sessions, and 4 million users per year•Transitioned 83 tags in Google Tag Manager from Universal Analytics to Google Analytics 4 and created an additional 31 tags to enhance our web tracking and understand customer behavior•Presented to 70+ members of the company on multiple occasions to demonstrate our use of Google Analytics for understanding our customers and how that data is visualized in our dashboards that assist with making decisions•Automated 10+ reports utilizing Business Objects (BI Tool) to save several hours of work for our operations partners

Remote

I run a website where I write about travel, hiking, learning Spanish, and self-development.Some things I've learned along the way:• Website design• SEO• Image Optimization• Writing and Editing𝐓𝐨𝐨𝐥𝐬 𝐮𝐭𝐢𝐥𝐢𝐳𝐞𝐝: WordPress, Google Tag Manager, Looker Studio (Google Data Studio), Google Analytics, Elementor

Remote

Created an eCommerce business that I ran independently on the eBay platform. I handled all customer service, order fulfillment, financial reports, and product listings.𝐓𝐨𝐨𝐥𝐬 𝐮𝐭𝐢𝐥𝐢𝐳𝐞𝐝: Excel, Google Sheets, and QuickBooks𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬•Utilized Excel, Google Sheets, and 3rd party software to analyze data, spot trends, and create reports that generated over $600,000 in yearly sales and 7,500 transactions•Received 2,000+ positive customer reviews, a 99% satisfaction rating, and achieved top-rated seller status

Lincoln, Nebraska And Remote

Supported 6 back-office processing teams by providing reporting, creating KPI dashboards, building standalone tools, automating processes, and analyzing data to provide recommendations and assist with decision making to improve operations. I also created and maintained capacity models for 4 of the departments to help with hiring decisions and process improvements.𝐓𝐨𝐨𝐥𝐬 𝐮𝐭𝐢𝐥𝐢𝐳𝐞𝐝: Excel (pivot tables, advanced functions, VBA, macros, data cleansing, conditional formatting), SQL, and some Tableau𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Designed and maintained scorecard calculators used by 5 departments to evaluate performance for over 500 agents• Automated reports by using Microsoft Excel and VBA to save 1,000 hours a year

Lincoln, Ne

Led and mentored a team of 36 for our Service and Repayment call center. Additionally, I created training material, constructed communications, documented SOPs, and conducted training sessions for our Consolidations call center team.𝐓𝐨𝐨𝐥𝐬 𝐮𝐭𝐢𝐥𝐢𝐳𝐞𝐝: Internal CRM software and Excel𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Built a Consolidations call center team and served as a subject matter expert for 150+ advisors and members of leadership at 3 different sites• Designed and led 25 training classes for our Consolidations team• Won Team Lead of the Quarter - Q2 2014

Lincoln, Ne

Handled 60-100 inbound calls daily, answered customer student loan questions, provided loan payment plans and postponement options, and updated information in our loan servicing system.𝐓𝐨𝐨𝐥𝐬 𝐮𝐭𝐢𝐥𝐢𝐳𝐞𝐝: Internal CRM Software𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Assisted with multiple new-hire training classes at our Lincoln and Omaha offices and served as a mentor• Led in calls taken and customer satisfaction score multiple months in a department with hundreds of advisors