Rahul Dutta Email & Phone Number

Melbourne, Australia

Position: Senior Business Consultant- Creating Dynamic Business solution for clients - E2E Process Mapping using BPMN- Business Process Analysis - High Level Estimation- Stakeholder Management and Manage Expectations- Ticket prioritization and categorization with risk ratings- Manage and Release development of the tasks using JIRA workflow - Angular UI design for Orchestration and Exception Handling - Complex Global Rulebook implementation to derive Business process SLA, Groups and parameters- JSON REST API to integrate with Workflows and Web- Creating a common interface and a standard pattern design for various processes- Documenting Business and Technical Specification and use cases in Confluence - Follow SDLC in JIRA to release solution to clients- Creating E2E Straight thru processing workflows - Exception handling by Case - Case Management Orchestration - Training and mentoring - Prioritize and manage work streams to maximize efficiency - Act as Subject matter expert on Orchestration and support new starters- Code review and analysis of orchestrator models- Release notes and controls

Melbourne, Australia

Position: Business Consultant- Business Process Modelling and Notation using BPMN 2.0 in Sonata Workflow- Providing Business Solutions for the Superannuation and Pensions process- Business Process Consultation- Developing Business process workflows in Sonata Workflow- Implementing Straight Through Processing using Workflow- Troubleshooting and stack tracing- Implement Process improvements using Six Sigma / Kaizen methodology- Designing front end GUI (Tasks) using HTML/CSS - Exception handling- Triaging defects and managing priority as per Business outlines (using JIRA)- Unit Testing the builds and update results in JIRA- Technical and Functional Specifications writing- Test case scenarios for functional testing- Creating / Customizing Legislative change workflow templates

Melbourne, Australia

Position: Workflow Consultant, Pensions Team (Operations)• Process analysis and modeling• E2E Process mapping using BPMN• Objective ECM Workflow development and Troubleshooting• Identifying gaps in the Business Processes • Troubleshoot Business As Usual issues and provide workarounds• Improve processes across Business using Kaizen and Six Sigma methodology • Facilitate meetings for driving change • Participate in KAIZEN forum and provide feedback• Continuous improvement ideas • Reducing costs by using technology to maximize STP (straight thru processing)• Analyzing processes for inefficiencies • UAT (User Acceptance Testing)• Providing release notes, change notes and configuration notes with new workflow development.• Version controlling the workflows and creating a share-point work-space• Collaborating with different Business Process Owners towards common projects• Create Business Requirement documentation and transition planning

Melbourne, Australia

Position: Workflow Developer and Tester, Projects Team (Model Office)• Develop Workflows in Sonata using BPMN as per Business Requirements• Unit Test workflows in Test environments using SOAPUI API testing• Regression Test Suite executions• Creating Test Cases to cover all the possible outcomes• Deliver configuration notes with testing results and solutions• Analyze workflows issues and find the root cause• Deliver technical solutions for Production environment defects• Prioritize the workflow defects and raise ALM (HP QC) tickets• Create workarounds for workflow related defects and develop a long term solutions• Create Technical specification document for workflow to cater for business requirements and analyze gaps• Develop and enhance Task Cards for Business• Provide consultancy to the Production teams and training• Manage JIRA for defects and version controls• Risk analysis and management • Delivering standard pattern designs for workflows• Interactive HTML layouts with data mapping

Melbourne, Australia

Position: Business Process Analyst, Process and Knowledge Team (ACE)• Analyze processes from end to end• Create workflow maps using BMPN 2.0 in Microsoft Visio• Create and update Standard operation procedures (SOP's) for various processes• Use Six Sigma frame work to improve processes• Streamline various processes to align with Mercer Standards• Assist with testing of various business transactions• GOSS (offshore) training and transitions• Investigate critical transaction errors and resolve• Create, update and change checklists on M-track manager (workflow)• Provide support to Onshore and Offshore teams• Improve efficiency and accuracy in a process• Collate data for business transactions in a standard report• Analyze reports and data collected for trends in the transaction• Escalate technology related errors and raise Tickets• Communicate changes to the process to relevant teams with ongoing query support• Educate offshore team on new processes• Provide support to Administration, Process and other teams

Melbourne, Australia

Position: Senior Administrator, Central Administration team (Peer Review Team)• Handling multiple fund processes• Following Standard operation procedures (SOP's) for each fund• Processing various job types using Superb/Calibre• Peer reviewing job tasks such as Payments, Contributions, Investment switches,Pensions.• Managing monthly reconciliations and balance variances• Creating batch of reports and reviewing• Reviewing member eligibility for Insurance and Underwriting• Peer reviewing external Rollins and Insurance trust accounts• Processing and reviewing of New Zealand Funds transactions (PIR etc)• Update and manage consents by members• Updating basic details and requesting appropriate form of Identifications if required.

Melbourne, Australia

Position: Process Administrator, Central Processing team (Processing Team)• Processing Daily EFT (Electronic Fund Transfers) for different fund and batch loading themto the workflow tool (M-track)• Processing payments and creating Cheque requisitions• Processing benefit calculations and quotes• Identifying and communicating errors• Processing transfer request forms and handling the rejects from other funds• Processing the Rollin from the different funds and loading on to member's account• Processing DASP payments• Assist the new staff with training on various processing jobs• Help in creating and amending the standard operating procedures• Batch processing of Member payments from Corporate to personal Super division usingSuperb and spreadsheets.

Melbourne, Australia

Position: Administrator, Document Management Team• Collate and manage documents• Release payments and other files to print solutions• Using M-Track to track jobs and forwarding• Process Contribution Cheques using Superb• Running reports for Spectrum Contributions• Fixing errors and printing necessary documents.• Assist with mail outs• Process different job types including Issue letter, Monthly Reconciliation• Communicate with Administrators in case of errors.

Diploma Of Project Management, Project Management

Advanced Diploma Of Hospitality Management, Business Administration And Management, General

Foundations Of Cyber Security, Information Technology