Dan Valcour Email & Phone Number

Redmond, Washington, Us

Proud member of Microsoft's Digital Contact Center product management team. Exploring pragmatic and innovative uses of Conversational and Generative AI in end-to-end customer engagement. Collaborating with Copilot teams to advance developer, customer, and agent experiences on the Digital Contact Center platform. Directly engaging with global customer leads on the adoption and build-out of AI-powered transformation in the contact center.

Burlington, Ma, Us

Chief strategist and evangelist for Nuance AI Platforms and Services. Primary role includes identifying and evaluating innovative applications of linguist and biometric AI services. Focusing on both human-to-human and human-to-machine interactions using language and gesture. Evangelizing innovative ideas to internal and external audiences is an extension of this primary role.

Burlington, Ma, Us

Burlington, Ma, Us

Head of Platform and Developer Experience for Nuance Developers program. Responsible for establishing and managing developer relations, developer experience and platform evangelism program within the Nuance Mobile division. Nuance Developers provides cutting-edge Speech Recognition (ASR) and Natural Language Understanding (NLU) capabilities including cloud-based language technologies and powerful, developer-friendly tools to design, manage and build statistical ASR and NLU services.► Chief evangelist and developer relations director for the Nuance Mix.nlu platform and tools.► Subject matter expert for ASR and NLU development, analysis and experimental methodologies, including: NLU development, benchmarking; usability studies for language and voice solutions; audio chain design and validation.► Prime contributor to the design, market analysis and roll-out of Nuance Mix.nlu, Nuance Cloud Services (NCS), Dragon Mobile Assistant (DMA), Dragon Drive! and customer-branded solutions such as Samsung S-Voice, Panasonic Smart TV, and others.► Subject matter expert for mobile and multimodal applications; signal acquisition best-practices; multimodal interaction models and user experience; wireless standards and protocols; hosting and provisioning models.► Strategic role consulting Product Management and Development teams to ensure developer demands and requirements are translated directly into product strategy and customer engagement models.► Distinguished expert for speech recognition, signal acquisition, Natural Language Understanding, conversational systems, solution strategy, system architecture, and performance evaluation.

Burlington, Ma, Us

Chief Architect for Technical Product Management Team. Responsible for developing strategic solutions in partnership with consumer electronics, mobile device, automotive and service provider organizations, including: Sony, Panasonic, Samsung, LGe, HTC, DoCoMo, Comcast, Orange, Toyota and Renault Group.► Chief Architect and Technical expert for Nuance's broad range of language input and output technologies, working directly with executive-level members of Nuance and Partner organizations to design, craft and deliver high-performing solutions.► Subject matter expert for ASR and NLU performance analysis and experimental methodologies, including: benchmarking ASR/NLU; usability studies for language and voice solutions; audio chain design and validation.► Prime contributor to the design, market analysis and roll-out of Nuance Cloud Services, Dragon Mobile Assistant, Dragon Drive! and customer-branded solutions such as Samsung S-Voice, Panasonic Smart TV, and others.► Subject matter expert for mobile and multimodal applications; multimodal interaction models and user experience; wireless standards and protocols; hosting and provisioning models.► Strategic role consulting Product Management and Development teams to ensure customer demand and requirements are translated directly into product strategy and customer engagement models.► Mobile Division Lead for speech recognition, signal acquisition, Natural Language, conversational systems, solution strategy, system architecture, and performance evaluation.

Burlington, Ma, Us

► Strategic Solution Architect with global responsibility for developing strategic partnerships with wireless service providers and mobile device companies, including: SK Telecom, Orange Group, Verizon Wireless, Comcast, Nokia, and TomTom.► Subject Matter Expert for Nuance’s industry leading mobile technologies and solutions:► Prime contributor to the design, market analysis and roll-out of Nuance Voice Control, Dragon Search, Nuance Mobile Speech Platform and Nuance Voice Mail-to-Text solutions.► Subject matter expert for mobile and multimodal applications; multimodal interaction models and user experience; wireless standards and protocols; hosting and provisioning models.► Strategic role consulting Product Management and Development teams to ensure customer demand and requirements are translated directly into product strategy.► Mobile Division Lead for solution strategy, system architecture, provisioning, and proposal management.

Burlington, Ma, Us

► Strategic Technical Account Manager for several Fortune 100 companies, including: Verizon, Verizon Wireless, CitiGroup, Comcast, MerrillLynch, and General Electric► Subject Matter Expert for Nuance’s industry leading technologies and packaged applications:► Prime contributor to the design, market analysis and roll-out of Nuance Call Steering and Nuance Caller Authentication applications.► Subject matter expert for Speaker Verification, Statistical Language Modeling, Statistical Call Routing, and Nuance Mobile and Multimodal technologies.► Consulting member of Product Management and Development teams to ensure customer demand and requirements translated directly into product strategy.► Sales Engineering Team Lead for new product training and system architecture.

Burlington, Ma, Us

► Senior Application and Product Developer for adaptive, conversational disease tracking application.► Technical lead on database design, dialog design, and adaptive dialog management► Subject Matter Expert for Speech Science, recognition technology, and telephony ► Product team lead and customer consulting

Bs, Linguistics And Computer Science

Bachelor Of Science (B.Sc.), Lingustics And Computer Science