• Drove business analysis discussion with multiple business partners and groups to ensure a thorough understanding of business needs to provide business, technical and operational requirements for user stories.• Led grooming sessions with multiple external stakeholders and various development groups, providing resolutions to conflicts of opinions or disagreements to ensure understanding, and agreement of acceptance criteria.• Provided expertise in Agile Methodology to ensure alignment across multiple business partners and providing a holistic streamline processes across business and development.Notable accomplishments:• Led analysis of a national client’s efforts to create a new brand to disrupt their market space; being instrumental in providing a gap analysis of their existing efforts, resulting in the standing up of five teams to ensure a timely delivery to market.• Successfully implemented a national client’s mobile application’s user community; allowing millions of users to create profiles and interact with each other and the client.

• Expanded responsibilities outside of Business System Analyst to that of Product and Project Manager; defining MVP, performing iteration planning, and resource allocation.• Participated in Agile Ceremonies: Sprint Planning, Stand-up, Sprint Review and Retrospective.• Collaborated with internal end users to understand expectations and to document requirements and specifications in the form of user stories and acceptance criteria.• Reviewed and evaluated defects found during the testing cycle for validity and severity.• Monitored and analyzed Cardlytics’ data to ensure validity of their products such as Audience, Measurement and Matching; initiated working sessions to resolve any invalid data.• Onboarding of Cardlytics Partners by providing digital tracking pixels and analyzing of their test campaigns; providing certification once all tracking macros are confirmed.Notable accomplishments:• Deployed CSA 2.0 Application. As Product Manager, working closely with stakeholders to design next generation of Cardlytics Customer Service Associate (CSA) ticketing system, ensuring integration to proprietary Cardlytics framework as well as Salesforce. Coordinated deployments to multiple financial institutions and sun-setting of CSA 1.0 application. • Launched Partner Service 1.0 Production Service. Product managed the creation of a new production service that combined two legacy systems’ functionality into a single system. Ensured proper data mapping from the legacy systems to the single system. Partner Service 1.0 allowed better tracking, analyzing, and reporting of Cardlytics’ Partners data that drove additional Cardlytics Products.• Drove system of record (SOR) change from Vertica to Hadoop. Project managed multiple teams, ensuring a successful cut over of Cardlytics’ SOR. This switch allowed for nightly updates as opposed to weekly updates, allowing for faster and more up to date data for Cardlytics’ Products.

• Conducted business requirement analysis and gap analysis to identify risks, potential scope creep, and presenting alternate solutions for accomplishing objectives with external business partners.• Team Scrum Master, ensuring adherence to Agile Methodologies; Backlog Grooming, Sprint planning, Daily Stand-up, Iteration Review, Retrospective, and removing of any impedance.• Wrote requirement analysis, including use cases, user stories, process and data flow diagrams.• Collaborated with clients to understand and document detailed business and functional application requirements for client review and sign-off.• Ensured projects maintained their success factors in the areas of SDLC compliance, change control, issue and risk escalation, and overall client satisfaction.Notable accomplishment:• Successfully launched a Connecture Showcase project for client; providing online quoting and enrollment of client’s products nationwide. Project consisted of all custom applications and was the first nationwide implementation for Connecture.

• Facilitated meetings between Operations and Development for requirement gathering and system walk-throughs; serving as technical liaison by translating requirements into user stories.• Organized Beta testing teams, including preparing instructions and setting testing expectations.• Collaborated with user interface and user experience (UI/UX) team to verify that wireframes fulfilled business requirements, and communicated recommendations accordingly.Notable accomplishment:• Launched the EyeOne project that combined all legacy systems’ functionality into a single system and offered a single internally and externally facing enterprise solution. EyeWonder’s legacy system was previously sectioned into four systems and five functional areas which operated independently from each other.

• Designed and implemented QA standards for software release management.• Provided direction and review for QA and UAT teams for development of test cases.• Ensured test coverage by participating in business and functional requirements meetings with Operations and Development.• Coordinated with Operations and Development to ensure on-site support for software release.• Managed QA members and oversaw recruiting, hiring, and training of new QA members.

• Performed multiple layers of testing such as root cause analysis, functional, regression and load testing across multiple web browsers and platforms; debugging and reporting of issues found• Reviewed business and functional requirements to perform black-box testing.• Reviewed and verified issues submitted by end-users to streamline and ensure quality of issues reported to software engineers. • Provided on-site support for final software release to live system.

• Created and updated knowledge center articles and contributed to departmental goals for quality, productivity, revenue contribution, and schedule adherence.• Reviewed and edited knowledge center articles submitted by junior Software Support Analyst.• Mentored and provided training to junior Software Support Analyst.• Trained customers in use of software including walkthrough of Windows registry adjustments as well as in-depth comprehensive network setups and firewall configuration.• Beta and quality assurance tested of new software released.• Specialties included networking, account receivables, account payables, inventory and payroll.• Recognized for generating high satisfaction among customers through exemplary knowledge and customer service.

• Maintained, operated, and troubleshot optical thin film deposition vacuum chamber systems in support of Research & Development and Manufacturing operations.• Recorded and analyzed data sets from deposition runs; using reverse engineering techniques to determine process changes/corrections in accordance with specific thin film requirements.• Wrote technical and operational procedural documents.• Assisted in designing and implementing of tooling for vacuum chambers.• CLASS 100 clean room environment experience.• Obtained Secret Clearance from Department of Defense.