Provided exemplary IT support to clients while managing projects, configuring security solutions, and maintaining security posture for all organizations.• Effectively responded to security incidents by neutralizing threats and proceeding with recovery measures to restore system integrity and functionality.• Provided standardization, management, and deployment of security focused solutions to multiple clients to reduce risk.• Proactively engaged in maintaining excellent security posture for clients by conducting vulnerability scans, patching vulnerabilities, implementing automation, and applying best security practices.• Created incident response policies and procedures to provide technicians a guide to containand remediate threats effectively.

Contracted to stabilize, upgrade, and enhance the cybersecurity posture and IT infrastructurethrough professional insight and planning.• Deployed firewall with a focus on zero trust by creating policies for trusted traffic.• Migrated resources and systems to Microsoft Azure while maintaining an emphasis on security by using the MITRE ATT&CK Cloud Matrix to mitigate threats within Azure.• Further improved infrastructure security through Intune policies, conditional access, MFA, network isolation, IDS/IPS systems, incident response plans, and hardened OS images.• Effectively implemented all changes within the organization through a structured change management process to provide stakeholders with insightful updates on process.

Provided technical support to administration, faculty, and students while ensuring functionality and security of all IT assets on campus.• Provided excellent service to stakeholders and completed critical projects by deadlines.• Improved documentation and inventory of IT assets to expedite response time, reliability,and security.• Developed insightful solutions to the Director of IT which improved the IT department flowand stakeholder satisfaction.• Trained new hires to ensure a consistent and reliable experience for the OIT Helpdesk.

Ensured reliable IT service to all departments and city officials while managing projects to improve security standing and user satisfaction.• Maintained OS images, WSUS, endpoint security, syslog audits, data archival and backups, device EOL management, and new employee training.• Lead city-wide project to reduce vulnerabilities by upgrading machines from Windows 7 to 10, removing unnecessary software through automation, and deploying a WSUS server.• Revamped Email Security Gateway to reduce phishing, spam, and malicious files being sent to employees.• Restored IT trust within many departments by ensuring excellent support and deadlines are met.