•Specializing in Membership and Event Management Systems for Sports Development Companies, primarily National Governing Bodies of Olympic Sports Development.•Small organization which requires ability to wear a variety of hats including Data Migration, Application Integration, System Administration and Implementations, Application Development, Client Management, Database Management, and Application Tester.•Developing web applications primarily utilizing Vbscript, Javascript, CSS, HTML, and Ajax. •Microsoft SQL Server Database Administration including setting up new databases, managing maintenance and database backup plans, and handling data restores.

• Developed solutions to support mutual fund clients on IBM Z series mainframe; utilizing COBOL, MVS JCL, Syncsort, Easytrieve, DB2 SQL, File-aid, and FileManager(REXX). • Completed projects to create new production programs, as well as fixes or enhancements to existing production programs. Utilized SDLC; gathering requirements, planning changes and consulting senior engineers, designing code, unit testing and migrating through test platforms and deploying to production. Worked with end-users to ensure end product was as desired and met their satisfaction. • Acted as lead technical associate on several large client projects including Data Purges, Fund Mergers, Fund Liquidations, and Conversions involving data extract and import of large volumes of data. Improved efficiency of events through automation of tasks as well as improving project documentation for future use.• Worked in an on-call rotation to remedy program exceptions in regularly scheduled batch jobs.• Handled daily support requests including data fixes, reporting, and system research. • Mentored and trained new domestic associates as well as off shore resources in Bangkok Thailand. Successfully directed associates through project installs and client events.

•Answered incoming customer phone calls regarding tuition payment plans for K-12 private schools. Assisted customers with set up of payment plans, making payment arrangements, remedying payment errors, and completing grant applications.

•Greeted customers at the branch and assisted with their account inquiries and transaction needs. Set up new accounts including Checking/Savings, Certificate of Deposit, and Health Savings accounts. •Answered incoming customer phone calls and aided them in utilizing the bank’s website. Business Savings Accounts, and Health Savings Accounts.

•Processed new group dental and vision policies as well as changes to existing policies.•Assisted HR reps, brokers, and sales offices with benefit holder’s enrollments and changes. •Answered incoming customer calls regarding the day to day administration of policies and maintained working relationships with more than dozen companies. •Attended policyholder benefit fairs to hand out promotional items and answer questions.

•Prepared and processed customer loan applications and answered inquiries on existing loans. •Made collection calls on delinquent loans. •Streamlined loan setup process for peak volume season.