Infoblox is the market leader for Hybrid core network management (DDI) and is amongst the top 25 global cybersecurity companies. Our solutions help over 13,000 enterprises and service providers to make their networks more available, secure and automated.

Nalej is a U.S. based deep technology software and cloud services start-up company providing end-to-end lifecycle management of infrastructure, multi-cloud, microservices, applications and data from Cloud-to-Edge-to-Cloud.Leading the EU go-to-market strategy for a highly technological edge computing service. In charge of product messaging and market positioning. Representing Nalej in partner-programs such as with Airbus, Alstom, Renfe & Wayra (Telefonica).

Protecting recurring revenues, driving new services & strategies with leading European service providers such as Telekom Deutschland, COSMOTE Greece, Magyar Telekom, Telekom Romania, Hrvatski Telekom, Vodafone ES & IT, Netplus Switzerland, and NOS Portugal.Regular support to C-level executives and Heads of Business Units to define & build corporate value propositions for consumer and enterprise WiFi services using Fon SaaS solutions.Successful expansion of Europe's biggest community Wi-Fi network and new service implementations such as the Telekom Deutschland small and medium enterprise hotspot solution "Business WLAN" and B2B SaaS solution at Netplus Switzerland.

Putting "Customer first" into action.Defining support policies and procedures for a global customer base. Building and leading an international customer care department consisting of on-site and remote teams for supporting Fon´s growing international business.Track record of improving service quality KPIs (i.e. First time fix, customer satisfaction, first response time) and support cost reduction of 50%.

Member of the level 3 support management team for EMEA, ensuring the Norton Support organization meets productivity and customer satisfaction targets.Driving initiatives for increasing customer support quality and operational excellence of Norton´s contact center partners.

Working as part of the EMEA Customer Experience Team on projects designed to enhance Norton Support Customer experience and increase customer satisfaction

Working as part of the EMEA Escalation Team to provide top level support to critical Norton customers.Providing training to new hires on Norton products, customer service policies and procedures(German and English markets)

Management of supply chain and international logistics for high-end automotive components.

Management of supply chain and logistic processes for mobile base stations.

Disposition and organization of international freight