I am a seasoned product professional that helps businesses achieve their goals by delivering impactful value and user-centric products. I offer consulting services in the following areas:Product Strategy: Helping you define and align your product vision, roadmap, and metrics with your business objectives and customer needs.Product Leadership: Coaching and mentoring your product leaders and managers to foster a culture of innovation, collaboration, and excellence.Product Team Development: Training and empowering your product teams to adopt agile methodologies, best practices, and tools to deliver high-quality products faster and more efficiently.Whether you are a start-up, a scale-up, or an established company, I can help you take your product to the next level. Contact me today (dw3ptech@gmail.com) to find out how we can work together.

Rota is a workforce management (SaaS) platform that provides HR, Recruitment attraction, onboarding, ATS, CRM, Scheduling, Engagement & Payroll capabilities primarily to the Healthcare sector. It connects recruiters, employers, and workers across its marketplace.As a medium-sized enterprise (SME), I reported directly to the CEO and was part of a 5-person senior business leadership team.Objectives:- Grow the new SaaS core business to secure new investment or acquisition- Retain and train core team- Deliver transparent process to build trust and engagement with wider business enabling close collaboration- Deliver pivot strategy and plan aligned to new Healthcare focus- Integrate the Rota tech team and platform into the TTM Healthcare- Implement review to identify opportunities for use of AI within the Product as well as support internal processes- Create and implement ethical AI policy for the businessKey successes: - Successfully grew the business following the pivot from internal workforce management platform to SaaS provider, that took us to being acquired by TTM Healthcare in 2022- Successfully restructured & retained the tech team to create a collaborative, outcome focussed group. No leavers in 18 months, 6 leavers in previous 6-month period. 4 new recruits. - Implemented culture & engagement initiatives- Worked with executive team (including parent company owners) implemented market research to build out overall vision and 3-year business strategy - Initiated a competitor analysis program that established market fit. This also created a framework for continuous analysis. - Oversaw the integration and implementation of the platform and tech team into the new parent company - Delivered new business & go to market strategies with parent company- Delivered new AI job matching (decrease time to fulfil hours), time interpretation (reduction in manual processes) and healthcare specific compliance features (reduce risk)

When I joined in 2020, Rota was about to pivot from an internal app and web-based workforce management platform that had onboarding, Scheduling, Engagement & Payroll capabilities primarily to the Hospitality sector. It connected recruiters, employers, and workers across its marketplace.As a medium-sized enterprise (SME), I reported directly to the CEO and was part of a 4-person senior business leadership team.Objectives:- Build and implement a Product team and ways of working from scratch- Implement a framework to measure our work and value creation- Implement a framework for how ideas were collated, understood and prioritised in line with business strategy- Working with the Customer Success team, land the first 5 new clientsKey successes:- Hired a diverse team of Product Managers both in the UK as well as remotelyIntroduced UX&D Product Designers- Created Product Vision and Roadmap- Built and implemented Objectives & Key Results (OKR) framework across all Tech, (including individual, team, Product & Engineering levels) all aligned to the Business OKRs and ensuring end-to-end focus on the delivery of business goals.- Introduced A/B testing as part of a validated learning/Minimum Viable Product (MVP) approach- Established a user feedback program across multiple clients to learn fast- Added additional Product Management tools- Built competency framework for career development and hiring purposes- Built personal development framework in line with identified and agreed competencies- Delivered new Scheduling, Onboarding and User Permissions functionality that was key to landing our first new client- Successfully grew business from 0 across partners, active users, workers and fulfilled hours

My focus was on the development of the Just Eat restaurant Partner Portal, Partner Centre which supports restaurants through the provision of insights and tools to manage their business. It is their ‘go to’ option for problem resolution, information, and interaction with their customers and Just Eat. Available to 110 thousand partners via the web and both iOS and Android apps spanning nine countries. My key responsibilities and deliverables were:Key accountabilities:- Developed 3 year product vision and objectives that aligned to the company mission- Produced strategy to deliver against the objectives and set product OKRs- Using and understanding relevant data I have worked with Business Analysts, User Experience researchers and designers, Delivery managers and product developers to produce a validated backlog of measurable product features and subsequent roadmap items- Utilising many methods to prioritise and focus delivery efforts whilst also managing ambiguity and mitigating risk- Working with marketing I am responsible for defining the Go To Market communication approach for all user facing feature releasesKey achievements:- Globalised UK web platform by rolling it out to additional eight countries. This enabled an additional 70 thousand partners globally to self serve operational changes- With over 70% of portal access coming from mobile devices the iOS and Android versions of the web app were developed and released to each market.I was also tasked with identifying and evaluating next generation hardware for use in our Partner Restaurants. In line with this, I also had a remit for identifying future Mobile Device Management (MDM) requirements.

As the Product Owner for the JUST EAT EPOS solution (aka Orderpoint) I had primary responsibility for its future development and continuous improvement. My key responsibilities & deliverables included:Product Strategy and Development:- Developed and maintained the POS software product from 0 to 1 designed for the food restaurant and delivery business.- Informed the strategy that delivered a high-quality products supporting Operations and Customer Experience teams.Product Life-cycle Management:- Prioritised and delivered the road-map, managing the end-to-end product life-cycle.- Adopted agile methodologies based on stakeholder and customer feedback.Collaboration and Leadership:- Partnered with customer operations counterparts and external restaurant partners- Coordinated development and deployment efforts with operational support and customer services responsible for product implementation & support- Engaged with business stakeholders, developers, engineers, designers, and data analysts.

As the Product owner for POS Systems at M&S, I led the development needs, maintenance, and deployment of POS products across a 500+ store estate. My key responsibilities & deliverables included:Product Strategy and Development:- Developed and maintained the M&S POS software products across the estate including retail, hospitality and self check out.- Informed the strategy that delivered high-quality products supporting Operations and Customer Experience teams.Product Life-cycle Management:- Prioritised and delivered the road-map, managing the end-to-end product lifecycle.- Adopted agile methodologies based on stakeholder and customer feedback.Collaboration and Leadership:- Partnered with IT counterparts and external partners (including IBM, Fujitsu and PCMS)- Coordinated development and deployment efforts with IT technical staff and indirect teams responsible for product implementation & support- Engaged with business stakeholders, developers, engineers, designers, and data analysts.I also initially worked as a Business Analyst for M&S's biggest ever store systems upgrade which included the renewal of store IT infrastructure, Desktop PCs, Stock Management systems as well as the new POS system. In role I specialised in the delivery of the new POS solution. My key responsibilities were:- UAT lead for the new POS solution on behalf of the business- Review documented business benefits in line with delivery- Review and document future design enhancements

Worked as a Store Process & Test Analyst for Marks & Spencers biggest ever store systems upgrade which has included renewal of store IT infrastructure, Desktop PCs, Stock Management system and new POS. My position specialised in the delivery of the new Desktop Vista Upgrade solution along with the delivery of a new store sharepoint portal. My key responsibilities were:- UAT lead for the new Desktop solution and new Sharepoint Portal on behalf of the business- Document new store processes

I held various store roles during 13 years at Marks & Spencers Flagship store on Londons Oxford Street