● Assist users in resolving common IT issues, such as password resets, software installations, and connectivity problems. ● Maintain a high standard of customer service by addressing user queries politely and effectively, ensuring user satisfaction.● Accurately log user-reported issues into the ticketing system, ensuring clear documentation for resolution. ● Utilize remote desktop tools like TeamViewer or Bomgar to troubleshoot user issues from a distance. ● Support the digital onboarding process for new hires, ensuring they have access to necessary tools and systems from their remote locations. ● Assist users with multi-factor authentication (MFA) setup and issues, ensuring secure access to company resources.● Forward complex tickets to appropriate IT departments or senior analysts for further investigation. ● Guide users in the use of basic IT equipment and software, ensuring they have the tools needed to perform their jobs. ● Refer to the internal knowledge base to find solutions to recurring user problems and to expand personal technical knowledge. ● Collaborate closely with other team members to share knowledge and efficiently address user issues.

● Improved the offer acceptance rate by 20%, through targeted candidate engagement and streamlined interview processes. ● Drove DE&I efforts, resulting in a 25% increase in diversity hires across technical teams within the first year.● Sourced passive candidates through Boolean searches and GitHub/Stack Overflow pipelines, filling 40% of roles from passive talent.● Lead and mentor junior team members by fostering a collaborative team environment and a strong service-oriented culture. ● Customer-centric recruiting approach, providing best-in-class candidate engagement and stakeholder experience.

● Negotiated compensation packages, increasing offer acceptance rates by 20% and ensuring market competitiveness.● Utilized Greenhouse to optimize recruiting lifecycle workflow by posting jobs, tracking applicants, and offer generation. ● Develop and implement a robust interviewer training program, focusing on Diversity, Equity, and Inclusion (DE&I). ● Actively fostered effective ongoing relationships with hiring managers. Provided data-driven metrics to prompt hiring decisions (Talent Advisor). ● Conduct in-depth interviews of potential candidates, while demonstrating the ability to anticipate hiring manager needs. ● Assist in recruiting efforts on multiple teams, recruiting for multiple functions of the business when needed.

● Partner with Talent Acquisition Director to create a national campus recruiting strategy, building partnerships with 10+ universities and increasing applicant flow by 30%.● Led manufacturing recruiting team to hire over 150 employees annually for manufacturing, IT, and operations roles, exceeding hiring targets by 10%.● Designed and implemented a national logistics recruiting strategy, increasing the percentage of quality hires by 20%. ● Coach Human Resource Managers and Business Leaders on talent acquisition strategies and assist with hard-to-fill positions.● Reduced time to fill from 60 to 45 days, reducing reliance on contractor hires by 10%.

● Recruited over 30 commercial drivers and logistics personnel, consistently exceeding hiring goals by 15-20%. ● Developed a sourcing strategy using job boards and networking, building a 150+ candidate pipeline for future hiring needs. ● Improved retention rates for new hires by 10% by implementing onboarding improvements and better candidate fit assessments. ● Build and maintain a pipeline of qualified candidates through proactive market research and ongoing client relationship management. ● Maintain superior customer service with candidates, Internal Departments, and Driver Recruiting associates.

● Worked with Hiring Managers/Account Managers to identify hiring needs, formulate sourcingstrategies, and target specific skill sets in key market segments.● Built a talent pipeline of 100+ passive candidates using Boolean and X-ray searches across LinkedIn, GitHub, and social media. ● Managed contractor relationships, leading to a 90% contractor satisfaction rate during the assignment period.● Partnered with hiring managers to reduce interview-to-offer time by 20%, improving the efficiency of the recruitment process. ● Complete necessary pre-employment processes including reference checks and background/drug tests.

● Recruited over 110 professionals in multiple disciplines for the U.S. Air Force, surpassing recruitment targets by 15%. ● Designed recruitment campaigns using social media, career fairs, and outreach programs, increasing candidate engagement by 30%. ● Achieved a 95% retention rate for recruits in highly technical roles through enhanced candidate screening and onboarding practices. ● Built a talent pool of 300+ candidates for specialized roles in IT and engineering, ensuring future recruitment needs were met. ● Established scalable advertising, promotion, and public relations programs within local high schools and colleges.

Responsibilities:• Planned and scheduled vehicle and vehicular maintenance activities, to include; controlling workflow methods, production schedules, operating procedures, and performance standards. • Monitored established maintenance priorities and determined shop requirements. Ensured vehicles, equipment, tools, parts, and personnel were available to support production requirements. • Inspected and evaluated vehicles and equipment. Diagnosed malfunctions of major assemblies and sub-assemblies to determine the extent of repair or replacement or recommended necessary actions for repair. • Inspected repaired or rebuilt parts and equipment to ensure work conforms to standards. Inspected equipment for required modification and installation of safety devices. Ensures shop equipment was inspected and serviced at required intervals. • Solved complex maintenance problems by interpreting layout drawings, specifications, schematics, diagrams, and operating characteristics of vehicles and components. • Troubleshoot, adjusted, repaired, and tested vehicles; alternate fuel, diesel, and gasoline engines; fuel, exhaust, and electrical systems; clutches; torque converters; transmissions; transfer cases; power takeoffs; drive lines; axles; frames; steering, suspension, dispensing, brake, air, and hydraulic systems; tracks; winches; emission control, heating, and air-conditioning systems, and other mounted or special equipment. • Practiced and ensured compliance with all established safety policies and standards, by adhering to hazardous waste management policies and procedures ensuring collection, control, and disposition of hazardous and toxic waste material accumulations.