The Answer Group (TAG)

The Answer Group, Inc. is a U.S.-based provider of call center outsourcing services operating as TAG Support Company & U.S. Support Company. A commitment to quality & customer satisfaction has made TAG the outsource call center of choice for leading consumer and technology companies. We provide complete customer support solutions from a traditional 7x24x365 contact center to the most advanced virtual call center services. The Answer Group provides our partners the highest quality and customer satisfaction at the lowest-cost-per-incident for US-based customer support services. Consumer Products and Services (Tier-1 Support) Case management (Tier-2 and Tier-3 Support) Commercial and Top-Tier Customers Dealers, Retailers, and Configure-to-Order Parts and Service Dispatching New Product Releases Executive Line Calls Knowledge Base Development Welcome Center and Service Enrollment General Product Inquiries Consumer Products and Services (Non-Technical) Account Management and Billing Warranty Eligibility and Claims Cross-sell, Up-sell, Retention, and Win-Back Our long-term partnerships with highly respected U.S. companies are testimony to the superior level of service, strategic customer advantage, and cost effectiveness that we provide our Partners.