Roy (Fred) Smith Email & Phone Number

Phone technical support of all computer brands sold by Best Buy (Geek Squad). Position requires extensive knowledge of basic computer troubleshooting techniques and their application in resolving customer issues ranging from computer startup to computer integration in home wireless networks. Position also requires complete documentation of the issues encountered and their resolution while maintaing an average call handle time of 15 - 20 minutes.

Develop, lead, teach and encourage small-group members in the application of Biblical principles to the circumstances and events they encounter in day-to-day living.

Responsible for meeting both the spiritual and physical needs of the congregration through the management of church resources, facilities and personel and through frequent, personal contact with all members assigned to each deacon's roster.Deacon Chairman - August 2007 to October 2009

Intergration and custom programming of diverse audio, video, and independent control system components into a easy-to-use, whole-house automation system controlled by the homeowner from easy-to-understand and operate user interfaces,

Performed all the duties of the regular classroom teacher in their absence. Presented course materials to classes based on instructions left by the absent teacher, issued instructions to classes, administered tests and performed all duties assigned by the hosting school's administration.

Intergration and custom programming of diverse audio, video, and independent control system components into a easy-to-use, whole-house automation system controlled by the homeowner from easy-to-understand and operate user interfaces,

Developed, delivered and improved a 2-day technical mobile surveillance platform training course as part of the final product delivery/acceptance cycle to over 50 law enforcement agencies including the New York City Police Department, the State Police of New York and the Criminal Investigation Division of the Internal Revenue Service. Developed training that included platform audio/video equipment and control systems operation, customer care, a review of all technical documentation… Show more Developed, delivered and improved a 2-day technical mobile surveillance platform training course as part of the final product delivery/acceptance cycle to over 50 law enforcement agencies including the New York City Police Department, the State Police of New York and the Criminal Investigation Division of the Internal Revenue Service. Developed training that included platform audio/video equipment and control systems operation, customer care, a review of all technical documentation, operational safety considerations, practical exercises in platform deployment and a written final examination. Show less

Engineered, programmed, and managed the manufacturer, sales, service and technical documentation of a computer-controlled video system used by law enforcement in the training and evaluation of a police officer’s use of deadly force in high stress situations.Developed and authored the system training program and a majority of the related materials used in a 40-hour instructor certification course including a 2-hour session devoted to the legal ramifications of incorporating simulators… Show more Engineered, programmed, and managed the manufacturer, sales, service and technical documentation of a computer-controlled video system used by law enforcement in the training and evaluation of a police officer’s use of deadly force in high stress situations.Developed and authored the system training program and a majority of the related materials used in a 40-hour instructor certification course including a 2-hour session devoted to the legal ramifications of incorporating simulators into police training. Trained over 200 police training officers in its operation, application and maintenance Show less