PEGA Certified Project Manager cum Development Lead with experience in Development, Production Support, Small Project Management ,Team Building & Leadership. Have industry experience across a wide variety of domains, with an eye for detail.A techno-functional blend of expertise in application development and deployment, production support, team management along with expertise in RFP preparation and presentation. Experience extends beyond technical aspects as roles involved resource recruitment and management, attrition checks, forecasting, billing, additional revenue identification and enablement where possible.Have worked in Process Improvement and Cost Reduction/Optimization for projects with proven ability to reach goals. Extremely Detail-oriented. Have lead multiple teams across various expertise levels for operations and maintenance in various domains like Airlines, Investment banking etc. 10+ years of work experience in technical support / customer service/ Project Management/Infrastructure Support.Expert knowledge of service procedures. Adept in infrastructure blueprinting, PEGA application server setup and configuration on Unix platforms.Specialties:Onsite Customer Relationship Management, Business Process Management, PEGA architecture and deployment.
Listed skills include Pega Prpc, Oracle Sql, Db2/Sql, Core Java, and 14 others.