Daniel Wall Email & Phone Number

• Provided leadership where it was needed in carrier operations for accounts including AT&T, Verizon Wireless, and T-Mobile. Retained additional responsibility for overseeing technical program managers in the U.S. and EU.
• Brought Kaleyra’s suite of products up to industry standard by researching, planning and leading the initiative to launch spam prevention services, client services monitoring, and enhancing 10DLC messaging. Negotiated.
• Consistently obtained net message capacity increases of 40-60% by presenting the data-backed, compelling business cases necessary for approval to operators.
• Decreased the cost of rolling out new products by negotiating favorable terms with vendors.
• Decreased the cost of existing services by negotiating new terms with vendors, and onboarding alternate providers.
• Mitigate ongoing risk and ensure carrier terms are adhered to as a key member of the team formalizing compliance practices in collaboration with information security and legal teams. TEAM LEADERSHIP & PERFORMANCE.

Greater Boston Area

• Responsible for supporting Sales, Mobile Development, Business Analysis and Account Management. First point of escalation for internal/external resources with respect to new and existing services. Charged with.
• Daily contact with clients to ensure their needs are being met, and evaluate new opportunities to grow revenue via new products and/or enhancements.
• Initiate projects with industry leaders and partners to improve the mobile ecosystem for all parties.o Initiate communication with partners and wireless operators to ensure timelines are met and issues are resolved.
• Coordinate with all partners/operators to oversee the completion annual audit exercises.o Communicate industry/partner changes to clients to ensure implementation is complete.
• Coordinate directly with clients and internal teams to ensure their services remain unaffected when partners/industry leaders implement new settings.o Establish and develop relationships with clients and partners.
• Maintain personal, email and phone contact with clients and partners to discuss the current status of their account, new opportunities, trouble-shooting, etc.o Resolve client and partner issues as the primary point of.

75 N. Beacon Street, Watertown, MA 02472

• Responsible for tracking Outspoken campaign launches and projects, and ensuring that timelines and quality meet internal, client and partner expectations. First point of escalation for internal/external resources with.
• Provide expert-level knowledge to ensure that new/existing campaigns meet industry compliance standards.
• Consistent interaction with enterprise and Fortune 500 clients and partners, such as: Verizon Wireless, AT&T, MetroPCS, Syniverse and Salesforce Marketing Cloud.o Accountable for tracking and executing campaign.
• Jack in the Box
• Charlotte Russe
• Burger King

100 Talcott Avenue, Watertown, MA 02472

• Charged with the management of overall mobile campaign process from creation to launch. Each campaign requires a high-level of coordination between internal and external teams to ensure that all steps in the.
• Coordinated with Director and Executive-level teams to launch the first political mobile donations campaigns in history for President Barack Obama and Governor Mitt Romney.
• Provided campaign options and feedback, regarding website, terms and conditions and messaging compliance.
• Formally presented all campaign-related materials to all participating wireless carriers, including: Verizon Wireless, AT&T, Sprint, T-Mobile, etc.o Developed, documented and maintained multiple internal and partner.
• Live Campaign On-boarding
• Live Campaign Amendments

B.A., Criminal Justice & Sociology

Forensic Lab Justice Studies Communication Constitutional Law Research Methods Intelligence Politics of Crime and Justice Statistics

High School Diploma