Dwan Williams Email & Phone Number

-Provide bus tokens, bus passes, taxi vouchers, and/or direct transportation as needed. -Participate in SPA 5 case conferencing meetings and other community meetings.-Coordinate with other outreach teams in joint outreach efforts. May be dispatched via county-wide 211 referral system as needed.-Provide street based outreach, navigation, and supportive services to individuals experiencing homelessness.-Complete project reports and surveys regarding program status, communications, schedules and outcomes.-Develop and maintain strong rapport with the community, law enforcement, the Coordinated Entry System (CES), and other homeless service providers.-Complete projects and responsibilities may be assigned by program manager and/or Director. -Integrated programs provide clients with concentrated and coordinated access to services according to the nature of their needs.-Link clients to appropriate bridge/interim housing programs and assist them in completing required paperwork in order to enroll them in permanent housing-related programs.-Build trust and rapport with individuals experiencing homelessness. Assess homeless individuals utilizing the Vulnerability Index (VI) SPDAT.-Link clients to physical health, mental health, and other supportive services. Assist clients to enroll in mainstream benefits and obtain identification (i.e. California Driver’s License, Social Security Card).-Keep highly organized files for each client and enter appropriate data into the region’s Homeless Management Information System (HMIS).-Participate in hiring process of candidates and assist with onboarding new hires.-Lead Quadrant specific activities, community partnerships, and report on specific area outcomes.-Lead Quadrant team members in outreach service areas and special events.-Coordinate daily quadrant outreach schedules with Licensed Medical and Mental Health resources.-Provide case management to meet the needs of each individual.

Los Angeles, California, United States

• In addition to the duties of my prior Intensive Case Management position below; I also offer the following skills.• Foster independence with and safeguards confidentiality of clients; and provide transportation when needed and appropriate. • Must participate in rotation schedule of after hours on call services based on program expectations.• Advocates for and accompanies clients when needed on long appointments e.g. SSI, DMV, GR (General Relief) etc.• Documents and communicates interactions with members to other services team members as appropriate.• Maintain awareness of community resources and assists members served in appropriate use of community resources.• Uphold a caseload of 22 clients while deescalate substance abuse and psychiatric breaks; assist hospice and substance abuse clients; paperless recovery plans/service plans/care plans and assessments in CHAMP systems. • Assist with placement of clients in need of extensive, temporary substance abuse and psychiatric care.• Work effectively as a member of a multidisciplinary team; and effective written and verbal communication with good computer/technology skills.• Ability to assess safety risks; to promote a positive, supportive recovery culture; to engage clients and hold hope in the face of adversity; to gain trust and build rapport with diverse populations; and to be patient and mindful.• Must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training.• Provide and document quality and quantity of direct services as required by program standards.• Supports clients with all needs, including Activities of Daily Living (ADLs).• Assists clients in obtaining appropriate benefits; and help clients to understand their legal status and rights.• Assume positive intent with all staff team members.

Los Angeles County, California, United States

• Reach out to clients to arrange and encourage attendance for budget, medical, and assessments appointments.• Update system and paper files; address billing and credit issues; set and encourage attendance medical professionals and biopsychosocial assessment appointments; dietary counseling; motivational interviews (life skills) and more.• Respond to requests, set appointments for and answer calls to address mental health and assist with property management issues.• Uphold a caseload of 22 to 54 clients at a time while notating my interactions, motivational interviews, care plans, exit reports for housed clients and assessments in HMIS, CES and CHAMP systems.• Assess for needs on a continuous basis, and refer clients to and work closely with organizations such as LACDA, LAHSA, YWCA, ACOF, PATH, The People Concern and the LALGBTC.• Network and collaborate with housing providers, landlords and property managers to review housing stock for clients (includes temporary and permanent housing options).• Sustain time sensitive projects, records and maintain position requirements in a fast past environment.• Prepare guests to be document ready while navigating them through the housing process.• Determine clients’ requirements through intake interviews; build rapport, psycho-social, reviewing therapist evaluations, treatment objectives, and plans using Microsoft Excel, Word, Power Point Zoom Meetings, RingCentral and Outlook systems.• Maintain clients’ records by review and update case notes; logging events; housing status for funding; and progress in the HMIS system and the LAHSA website.• • Maintains familiarity with HHCLA/ HFH and HIPAA policies and procedures and other applicable regulations.

151 Kalmus Drive Costa Mesa California

• Track and measure client progress based on their behavior analysis.• Establish goals and Collect data enhance language, communication skills, attention, focus, social skills, memory, and academics using data from antecedents and consequences to analyze behavior.• Provide feedback to the Board Certified Behavior Analyst on the therapy progress, implemented programs and recommendations. • Maintain a negative Tuberculosis (TB) test results last taken on 11/27/2018.

Chadds Ford, Pa

• Maintained a safe, healthy and nurturing learning environment while working with a Lead Teacher in conjunction with faculty.• Develop an appropriate classroom management system to support the goals and developmental level of students.• Establish and communicate clear objectives for all learning activities to encourage and monitor the student progress.• Provide feedback to parents and recommend appropriate disciplinary measures to achieve preferred behavior.• Teach, monitor, guide and tutor children from new born to kindergarten in a variety of subjects.• Plan, prepare and deliver instructional activities that facilitate active learning experiences for ranges of ages.

Newark, Delaware

• Bring new customers, follow up with past customers, reach car sales quotas; and promote new products and accessories available.• Achieve daily operational tasks (client contracts, stipulations and phone calls fast and effectively) ensure accurate customer records for follow ups and referrals.• Directed weekly sales meetings for managers to share my successful results and successful procedures.• Review and develop sales skills, participate in weekly meetings, and advise finance options available to customers.• Sell vehicles after thoroughly understanding and exhibiting capabilities, features and characteristics with customers.• Generated about $30,000 profit in our first month and over $62,000 in the second month.

Washington D.C. Metro Area

• Provide operational support for various organization’s program initiatives, systems and applications for the Center for Consumer Information and Insurance Oversight.• Assist the Department of Health and Human Services implement key provisions of the Affordable Care Act.• Manage Accounts and Clients; report updates on several different data excel spreadsheets• Ensure clients’ servers are updated, processing files and are in accordance with deadlines. • Make sure clients are fully aware of their company system functions and regulatory updates.• Handle MySQL, Linux, Virtual Box, Outlook and many other systems under the U.S. Government database.

Washington Dc

• Communicate with management on team’s progress and needs to increase productivity.• Organize shelf items neatly and inspect all aisles fast and efficiently.• Keep the back office informed of extra stock that needs to be out of site before the store open.• Team build to ensure inventory and all aisles in my area are properly stocked before the store opens the next morning.• Determine item placement and the status of the count stock to store things faster.

Greater Los Angeles Area And Washington, Dc

• Formulate excel spreadsheets to track duties with prices to coordinate with parents.• Establish and communicate clear objectives for all learning activities to encourage and monitor the student progress.• Provide feedback to parents and recommend appropriate disciplinary measures to achieve preferred behavior.• Teach, monitor, guide and tutor children from new born to adolescence in a variety of subjects.• Plan, prepare and deliver instructional activities that facilitate active learning experiences for arrange ages.

Washington D.C. Metro Area

• Recommending entries, desserts and beverages to increase sales and increase guests’ awareness of the menu changes.• Make and answer 20-30 calls daily on customer concerns, reservations, and questions; then take detailed orders.• Promote menu knowledge and sales coordinating guests, bartenders and servers in the dining areas.

Washington D.C. Metro Area

• Managed 30-40 timed calls daily, organized customer data meetings and found ways to improve this new program.• Maintained daily reports and documented calls, meetings and strategies suggested.• Parent, student, school administration liaison for applications event and school information.• Ensured parents and students received updates on the website, school information and applications.• Submit feedback to improve the process of applications and maintained team communication on the training and status of new employees.

Torrance, California

• Developed and implemented innovative marketing ideas and techniques to increase product sales.• Achieve daily operational tasks (client contracts, stipulations and phone calls fast and effectively) ensure accurate customer records for follow ups and referrals.• Directed weekly sales meetings for managers to share my successful results and procedures.• Trained, mentored and proactively followed up (monthly) with new and current staff regarding their results. • Consistently generated $4.2 million in annual gross sales.• Maintained a top 10 sales rank (out of 30 sales people) with exceptional customer service surveys. • Promoted to Directors Club for top sales and exceptional customer service.

Redondo Beach, Ca

• Manage daily operational tasks (client contracts, phone calls, and dispatch fast and efficiently) ensure proficient operation of the branch when left alone.• Develop new business opportunities and contracts to increase rentals.• Promote Hertz service options for increased revenue and profitability.• Promoted to Associate Manager within first year of employment; coach, manage and assign duties to 2-4 associates.• Generate an average of $360,000 in profit per year for the Lomita branch.• A $600,000 profit year for the Redondo Beach Branch per year.• Awarded employee of the month multiple times for excellent attendance and training activities.

Microsoft Credential System Administrator, Computer And Information Sciences And Support Services, 4.0

Learning computer hard and software

Bachelor Of Arts (B.A.), Sociology And Psychology

Bachelor of Arts Degree in Sociology with a Minor in Psychology

Associates Of Art Degree, General Education And Psychology

Associate of Arts Degree in General Education