Dwane Wight Email & Phone Number

Rockland, Maine, United States

Rockland, Maine, United States

Madison, Maine

Rockport, ME Or Where Needed

• Freelance Audio/Visual Work supporting weddings, karaoke, conventions, and other events.
• Provided sound for NASCAR events at New Hampshire Motor Speedway.
• Includes all aspects of Audio/Visual, including lighting, sound, projection, recording, setup and tear down of large venues.

Samoset Resort

• Responsible for all audio visual services for the Samoset Resort in Rockport, Maine, as well as The Harbor Side Club and The Holiday Inn Regency, both in Bar Harbor, Maine.
• Completed quotes for clients, arranged equipment needs for large events, resolved computer issues, extensively used wireless networks, complete set-ups and tear-downs for meetings for up to 500 attendees.
• Managed part-time help, which consisted of interviewing, hiring, and firing.
• Submitted invoices for billing, controlled inventory, and sold inventory for audio/visual clients.
• Built the audio/visual rental and staging business by more than double revenue in just two years.
• Interacted with clients on a daily basis to make sure needs were met and the customers were satisfied.

Rockland Maine

• Supported a call center with the capacity for 500 workstations by responding to submitted tickets using Service Center Software and maintaining software and hardware for all workstations.
• Reputation for quickly responding to trouble tickets, prioritizing user requests, and resolving complex issues. Successfully resolved hundreds of issues each month without requiring escalation to a higher tier.
• Set up workstations and laptops for new employees, configuration of systems, assurance of network connectivity, install and test hardware and software.
• Set up and support large corporate events using the latest in computer and audio/visual technology.
• Excellent technical troubleshooting skills.
• Positive work ethic, dedication to teamwork, and ability to communicate technical concepts to all levels of end users.

Camden Maine

• Initial point of contact for resolution of desktop/workgroup-related problems in a 2,500-user environment.
• Effectively troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows NT, Windows 2000 Professional, MS Office, e-mail, internet connections, and hardware/peripherals and audio/visual.
• Successfully completed several high-profile projects with strict deadlines and required perfection.
• All tasks completed in an extremely fast-paced and stressful environment.

Portland, Maine Area

• Selected equipment best suited for the specific customer environment, prepared quotes, set up and displayed equipment, and maintained customer database using ACT computer software.
• Demonstrated audio/visual equipment to the end user in on-site presentations, including explanation of equipment features, functions, and capabilities.
• Services provided in Mid-Coast and Northern Maine, and included large accounts for a credit card bank, educational institutions, medical facilities, and paper companies, as well as smaller office and individual accounts.
• Position required extensive travel throughout Maine for trade shows, demonstrations, and special functions.

Audio Visual

Desktop Computing