With over 20 years of customer service experience, I have developed a strong foundation in providing exceptional service and building relationships. My tenure at Air Canada as a customer service agent since 2018 honed my communication and problem-solving skills in a fast-paced environment. As a mortgage agent, I've delved into the financial sector, assisting clients with their mortgage needs while ensuring compliance with regulations. Additionally, my entrepreneurial journey as a small business owner reflects my dedication, resilience, and strategic thinking in managing operations and driving growth.