Dwayne Chaffen Email & Phone Number

Memphis, TN, US

Memphis, Tennessee, United States

• Establish and maintain business relationships within various sites/campuses and core IT teams.
• Understand business objectives, drivers and technology focus areas.
• Advise business teams on technology issues and opportunities; participate in business unit activities such as customer visits, due diligence, staff meetings
• Organize and participate in Infrastructure ops reviews, Project / Work reviews.
• Assist business and centralized IT management in planning IT Initiatives and act as the liaison between Business and core technology teams.
• Ensure that expectations are met and ensure high customer satisfaction levels through established infrastructure metrics against SLAs

Memphis, Tennessee, United States

• Work with internal end-users to resolve all technical request with all ServiceMaster brands
• Assist Desk Side team to fulfill IT equipment requests from the IT Depot
• Administer Windows printer servers to troubleshoot company-wide Follow Me Print environment
• Configure/maintain SCCM for computer endpoint/server patching/updates and system OS upgrades
• Liaise with Critical Incident and Help Desk management teams to gather Help Desk ticket metrics
• Analyze Helpdesk Ticket reporting metrics to assist in proactively reducing the overall ticket volume

Memphis, Tennessee, United States

• Support all company software/hardware/networking infrastructure
• Maintain physical and virtual servers within the data center
• Administer Windows printer servers for Warehouse Management Systems
• Configure/maintain SCCM for computer endpoint and server patching/updates and all operating system upgrades
• Administer Warehouse Management Systems for shipping, receiving, and label creation
• Responsible for computer endpoint patching/updates and all operating system upgrades

Memphis, Tennessee, United States

• Support all company software/hardware/networking infrastructure
• Maintain all company physical and virtual servers within the data center
• Administer Microsoft Exchange servers via PowerShell and spam filter data migration
• Perform all Microsoft Exchange Server configuration, patches, updates, and roll-ups
• Responsible for creating/testing data backups
• Build and maintain Microsoft Virtual Machine Hyper-V hypervisor

Greater Memphis Area

*Oversees support of Infrastructure and End User devices through interaction with business users, stakeholders, IT project managers, and IT development staff.*Identifies, evaluates, and recommends next-generation infrastructure technology*Provides leadership and direction to Infrastructure and Technology Services teams.*Ensures support processes and.

• Manage all aspects of the Help Desk including vendor management/support domestically and Internationally
• Manage MDM solution MaaS360 for all company issued mobile devices.
• Create/maintain VDI, VMWare, and Citrix XenDesktop/XenApp environment.
• Manage Internal IT projects to drive company cost savings
• Lead all Windows 8 deployment and training.
• Responsible as primary support for all corporate software applications.

Memphis, TN

• Oversee the Wireless Mobility Department
• Manage users mobility devices on server platform(Blackberry, Exchange ActiveSync, etc)
• Use Active Directory to add, move, and change user profiles and modify security groups
• Perform remote device wipes, email setup, security policy enforcement, and device procurement
• Provide technical assistance to users via phone and email
• Create reports showing performance metrics

Bachelor Of Business Administration (Bba), Information Technology

Associate Of Science (A.S.), Computer Systems Networking And Telecommunications