Supervise a group of employees, providing administrative and technical supervision necessary to accomplish the work of the unit; restricting, reorienting and recasting immediate goals, objectives, plans and schedules to meet substantial changes in the workload. • Articulate and communicate to the team assignment, project, problem to be solved, actionable events, milestones, and/or program issues under review, and deadlines and time frames for completion. • Identify, distribute, and balance workload and tasks among employees in accordance with established workflow, skill level, and/or occupational specialization; monitoring and reporting on the status and progress of work, checking on work in progress and reviewing completed work to see that priorities, methods, deadlines, and quality have been met.• Prepare reports and maintain records of work accomplishments and administrative information; coordinating the preparation, presentation and communication of work-related information to upper management. • Perform the administrative and human resources management functions relative to the staff supervised; approving leave, resolving formal complaints of employees and refers others - formal grievances and appeals to appropriate management official; resolving performance management issues/problems and recommend actions such as assignments, reassignments, promotions, tour of duty changes, peer reviews, performance appraisals, awards, and recognition.• Administer authoritative systems; monitoring the system entities for malfunctions and impending problems; analyzing and resolving problems and idiosyncrasies; and providing required reporting for the functional area and customer assistance services. • Resolve customer support requests involving integration or configurations

• Provide analytical services; develop reports for reviews, studies and surveys; optimize the overall operations and maintenance of these collective systems in conjunction with the enterprise systems and Wide Area Network (WAN); providing customer assistance to reported problems and requested services. • Provide guidance and direction to junior staff specialists; setup client workstation environment to include PC, printer, print sharer, connectivity to Local Area Network (LAN), configure and install client software including operating system, communications, applications packages, assist customer with analyzing and resolving hardware, software and applications problems. • Remotely review of malfunctioning PCs, workstations, and/or associated hardware to isolate defective parts or determine whether inappropriate logical configurations are causing malfunctions; work with manufacturer’s representatives and contracted services personnel to solve problems with defective or malfunctioning equipment. • Follow and review established policy, procedures and instructions concerning systems processes for documenting and reporting observations, changes, malfunctions and events and for securing and controlling access to systems.• Review logs, documents and reports and participate in collective staff efforts to remain abreast of capabilities, upgrades, changes and abnormal conditions in the systems.