Handled the management of the store’s inventory to confirm mobile phones were available for purchase by customers. Created an environment that provided high-quality service to customers to increase customer retention rate.Notable Contributions:• Maximized company profitability by creating, implementing, and leading the execution of business strategies, resulting in increased customer base and expanded store traffic.• Led the establishment of clear sales goals and developed marketing plans to support its realization; coordinated the efforts of the sales staff and provided motivation to consistently achieve sales targets.• Oversaw the recruitment of qualified sales personnel; provided continuous training, set individual goals for team members, and tracked team progress.• Directed the sales of the company’s products, recording an average of 30 phones sold per week; collected data on sales and performance in the market and prepared reports.• Designed a plan-o-gram for the store and implemented loss prevention initiatives to ensure items stayed above par levels to sustain business operations. • Resolved all customer complaints at the store level in a prompt and effective manner to promote customer satisfaction and foster return/referral business.

Directed the sales representatives to facilitate calls, manage workflow, and reduce hold time throughout the entire sales process. Responded to inbound calls and provided accurate information in response to customers inquiries.Notable Contributions:• Leveraged knowledge of client products, services, features, pricing, and competitiveness to build profitable business relationships while ensuring operations aligned with company-wide marketing goals and strategies.• Managed a team of inside sales representatives with responsibility for leading training sessions to establish company precedence on best practices as they relate to customer engagement; monitored and provided strategic recommendations on Inside Sales Representatives performance.• Collaborated with the program manager to develop of a new sales platform; introduced 1,350 locations with a total annual revenue of $75K to the platform. • Handled the onboarding process for new dealers to the platform; scaled the number of dealers on the platform from 2K to 6K, while monitoring the number of dealers utilizing the platform. Recorded an average of 90% active users engaged on the platform.• Created accounts for multiple dealers on the messaging system to streamline the onboarding process, increase engagement, minimize error, and ensure effective communications.• Responded to inbound calls in a timely manner and provided responses to inquiries on the messaging system for dealers.• Conducted research to identify methods for increasing customer engagement; utilized customer feedback to facilitate new idea generation for new products or features.• Functioned as a liaison between clients and partners, bridging communications and ensuring both parties were informed about changes within the company.• Built and fostered relationships with new and existing customers; conducted follow ups to confirm all customers were satisfied with services provided.

Provided knowledge on repair, servicing, and maintenance to the sales team to sell/demonstrate wireless products and services to potential customers. Conducted key metrics analytics and recommended solutions to address challenges.Notable Contributions:• Led a team of high-performance wireless personnel; managed the onboarding process for new wireless staff, provided hands-on training, and established team bonding activities to foster team cohesion.• Directed the development of the Target Mobile Brand; ensured proper merchandising, product placement, maintenance, and brand compliance.• Leveraged knowledge of competition and advantages of multiple wireless products to establish plans to break into new market and enhance revenue. • Drove sales productivity and exceed customer satisfaction targets consistently, which led national recognition and a ranking as #2 store across 1,600 Target Mobile locations.• Handled cash management for accuracy, maintained suitable store inventory levels to prevent under/over stocking, and increased visibility of wireless product and services to maximize profitably.

Ensured store operations ran smoothly by coordinating the day-to-day tasks and handling escalated issues. Maintained inventory levels to keep up with customers’ request and ensure continuous operations.Notable Contributions:• Assessed predetermined sales quotas and goals to determine the most effective methods for achieving all set goals; led the execution of established sales plan to achieve results.• Developed training programs that incorporated company-wide best practices, compliance, pricing, sales procedures, and organizational processes to improve talent retainment levels.• Promoted the store’s products through visual merchandising to drive sales and enhance profitability of the store. • Fostered relationships with customers to gather and assess requirements; facilitated the resolution of customer concerns to enhance satisfaction.

Fostered and secured client relationships through customer-focused initiatives. Sponsored and organized monthly community events and sought out ways to generate increased engagement. Devised and executed weekly marketing plans in alignment with customer expectations. Conducted banking routines, repossessions, and collection activities while adhering to state guidelines in regard to collateral.

Strengthened team morale through team-building exercises and team-focused internal programs. Oversaw departmental operations with responsibility for overseeing the receiving and reconciliation of invoices. Ensured visual merchandising met and exceeded standards. Conducted cash management and stakeholder relationship building activities. Kept departmental standards aligned with current trends.

Recruited, trained, and evaluated team members regularly with the goal of establishing strong paths of upwards progression. Maintained responsible for overseeing inventory replenishment and reconciliation processes. Oversaw monthly sales and collection quotas, forecasted sales goals, and resolved client complaints.