Dwayne G. Email & Phone Number

Chicago, Illinois, United States

- Analyze data within infrastructures, pipelines, policies, IaC platforms, and operated tooling to deliver custom improvements across all three major cloud providers GCP, AWS, and Azure. - Created incident matrixes, policies, and procedures per project/app that led to Runbooks, RACIs, tabletop exercises, disaster recovery, and business continuity. - Engaged with multiple clients and teams to drive code and design reviews acting as the technical expert to propose scalable solutions and prevent incidents. - Automated infrastructure deployments and configuration management using Terraform, Ansible, Helm Charts, and Git. Reduced many deployment times from a week and days to hours. - Implement SRE principles and observability pipelines to monitor metrics, logs, and events. Reduced incident resolution time through proactive monitoring. - Contributed to architecture decisions, security reviews, and process improvements as part of the SRE and Cloud Operation for internal and client teams. - Develop code, scripts, systems, or platforms that automate repetitive operations.

Greater Atlanta Area

- Managed a team of engineers responsible for compute, storage, and network for on-site, data centers, and cloud environments; hybrid. - Led this team/group of experts that solved complex issues by practicing leadership principles, driving accountability, and retaining great people. - Collaborated and coordinated new feature releases across environments and departments; servers, tablets, phones, laptops with zero/minimal downtime. - Motivated the team and implemented runbooks and playbooks to automate tasks to reduce manual processes/procedures and improve efficiency. - Managed an IT budget with over $2 million in assets, negotiated contracts, delegated proof of concepts, and conducted presentations to C-level and executives. - Organize, train, and equip team members by identifying gaps and performed regular business or department goals lessons. - Respond and resolve client/customer relationships with regards to Technical Support to remove those roadblocks and prioritize issues at our global level.

Greater Atlanta Area

- Deployed and maintained SSO and SAML integrations as the lead Windows Engineer under our Active Directory on-prem + Azure Active Directory. - Created PowerShell, Bash, Python scripts to assist with automation such as server patching, software deployments, and security concepts. - Used Linux and Windows skills to configure SaltStack and Puppet following industry best practices, security hardening, and procedures. - Utilized Splunk to log monitoring and analysis to reduce security response time and improve our security stance with tools such as Palo Alto firewalls, Duo, syslog, NAC, PAM, Meraki, etc. - Led training seminars on new systems across departments, authored documentations or guides, and acted as the SCRUM master and SME (Subject Matter Expert).

Greater Atlanta Area

- Provided advanced technical support and troubleshooting for tens of thousands of managed hosting customers in the US and UK. - Built and maintained high availability public and private cloud-based environments using VMware, Hyper-V, and AWS. - Administered Windows Servers such as Clusters, NAC, Certificate, Terminal Services, IIS, DNS, network storage, security, and backup systems.- Supported Linux environments assisting with incident management, break-fix, and RCAs. - Implemented monitoring and alerting to proactively identify and prevent issues while delivering excellent customer satisfaction results.

Atlanta, Georgia, United States

- Technical rockstar operating, maintenance, and security of Windows / Fedora servers for our customers performing server configurations, troubleshooting, and performance optimizations.- SSL certificate management responsible for processing and managing certificates for our customers effectively whether CSRs, renewals, and/or revocations.- Process improvement leader to increase system stability and staff productivity.- Managed support tickets and phone queues in order to meet standard operating procedures.- Manage all daily department activities including scheduling, reviews, and escalations.- Point of Contact for Vendor support solutions including Register.com, Constant Contact, and Dex.

Camp Lejeune, North Carolina, United States

- Coordinated logistics and resources in high-pressure situations while implementing strategic maneuvers and operational plans for optimal team effectiveness.- Led and motivated team of Marines, providing training on combat tactics, weapons, and procedures using quick operational decisions from judgment and experiences.- Assessed situations, identified risks, and devised contingencies to mitigate deployment risks relying on specialized skills and training to accomplish objectives.- Operated sophisticated communications equipment and troubleshot issues while operating and debugging complex scenarios or missions.

Bachelor Of Applied Science (B.A.Sc.), Cis: Web Development And Administration Specialization

- Coursework focused on web architecture, security, database management, and application development.

Certification, Pc & Network Design With Security

- Training in networks, operating systems, programming, and analytical skills.