Dwayne Glover Email and Phone Number

• Fulfilled Assistant Branch Manager Responsibilities which include all branch administrative duties, delivering excellent customer service and selling bank products and services that consistently and successfully met customer needs.Accomplishments:• Reduced company cost by $200,000 by establishing procedures that detected fraud and mismanaged service between the company and the customer due to incomplete information.• Promoted company products and services to assist in the continuing growth of the office and company.• Increased profitability by consistently promoting new products through client interaction; resulting in customers’ satisfaction and enhanced loyalty. • Generated new business through referrals and in-branch selling from the platform. • Participated and recommended in branch sales campaign activities.

• Balanced general ledger accounts in accordance with Generally Accepted Accounting Principles (GAAP) on a weekly and a monthly basis• Responsible for the hiring, training, testing, scheduling, work product and discipline of cash vault employees. • Developed and analyzed statistical reports tracking tellers’ activities and company losses.• Reviewed accounting audit reports, including missing deposits, bank errors, external fraud detection, and various other reports to identify potential theft issues. • Collaborated and worked with outside agencies such as police, courts, and legal to bring cases to resolution.• Resolved operational deficiencies and created procedures for as cash handling, deposit preparation, opening and closing procedures. • Developed, wrote and implemented processes for General Ledger ticket that transferred large-scale currency that improved efficiencies and allowed cash to be sent directly to the Cash Vault.• Prepares schedules of external and external auditors as required • Prepared file forgery claims, journal entries, exception holds and made account closure decisions. • Oversaw the Employees Recognition Award Program for the Bank’s Operational Center.Cash Management Manger:• Installed a computerized Cash Forecasting System, which monitored and maintained established cash levels in the Cash Vault, Branches and ATM’s that enabled the bank to maximize profitability by reducing losses and increasing investment earning.• Responsible for reporting banking cash inventory, delivery and cash transaction.• Managed invoice processing (invoice and general ledger coding, payments and reconciliation). • Analyzed all the Company’s cash activity, reconciled bank accounts on a daily, monthly basis • Built relationships with consumer and commercial clients to ensure customer satisfaction and repeat business.