Will Smith Email & Phone Number

Atlanta Metropolitan Area

Greater Atlanta Area

• Responsible for analyzing inefficient business processes and identifying areas of opportunity through process re-design and/or automation
• Design and implement improvements to processes across Wholesale, including: Loan Operations, Treasury & Payment Solutions Operations and Commercial & Investment Banking Operations
• Conduct user interviews and process mapping workshops to understand user experience and needs
• Prepare presentation materials to demonstrate findings and recommendations to key stakeholders
• Led Swap Dealer Process Design Workstream for BB&T/SunTrust merger

Greater Atlanta Area

• Prepared and delivered presentations on Intelligent Automation capabilities to senior business partners
• Assisted key stakeholders with identifying candidates for automation (RPA & RDA)
• Identified potential benefits of automations; cost savings, risk mitigation, FTE reduction, and/or increased scalability or throughput for the process
• Created business cases, current and future state process maps, wrote user stories and other documentation required by Enterprise Automation Governance Council, Technology Architects, and development teams

Atlanta, GA

• Partnered with internal Sourcing and Legal teams during the contracting of new services and contract renewals
• Responsible for managing the on-going monitoring (OGM) activities of the Treasury and Payment Solutions portfolio of third party services. OGM Activities include: Service Level Agreement Tracking, Oversight Meeting.
• Organized and led quarterly Third Party Lifecycle Trainings with service managers and business owners
• Participated in Internal Audits and provided remediation of audit points
• Generated ad-hoc reporting for vendor spend data, risk profile metrics and contract reviews for internal third party governance teams and senior leadership

Greater Atlanta Area

• Responsible for RFQ process and win/loss ratio for third party customers
• Managed $3+ million portfolio of accounts with growth responsibility of 20 % YOY
• Led contract review and SOP implementation for account base
• Performed risk analyses on partner carriers to ensure industry compliance
• Presented to customer monthly and quarterly on KPI’s and improvement opportunities within both operations

Fort Myers, Florida Area

• Negotiated rates and quotes to achieve the optimal logistics solution
• Researched and identified potential customers and carriers
• Developed new company procedures through a group intern project