Dwayne H. Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Led a management team with focus on guest retention, staff performance, and inventory accuracy.Organized one-on-one meetings with staff to set lessons, goals, and improvement plans.Worked alongside a Facility Director to maintain the design and equipment of the restaurant.Analyzed daily reports, sales mix reports, and P&L reports to meet goals set by the Director of Operations and company.

Toronto, Ontario, Canada

Managed and scheduled a staff of 35 employees on a busy, two-floor restaurant located in the downtown financial district.Maintained focus on guest retention, turn times, check average, and volume.Organized pre-shift meetings prior to every service updating staff on menu, procedures, and goals to promote consistency and development.Carried out buyout events, banquet event orders, as well as events such as Winterlicious, Summerlicious and Taste of Toronto.

Toronto, Ontario, Canada

Supervised and scheduled a small staff on a 40-seat space.Reestablished opening, ongoing, and closing duties with focus on cleanliness and organization.

Toronto, Ontario, Canada

Managed a staff of 12 employees to complete opening, on-going, and closing duties.Completed schedules, conducted interviews, and built performance plans for the staff.Assisted the Back-of-House by expediting orders at the pass.Maintained floor presence throughout service while handling questions and complaints.

Toronto, Ontario, Canada

Developed knowledge of traditional Thai cuisine.Worked from open to close as main bartender/server completing all opening, on-going, and closing duties and procedures.Collaborated in developing new cocktails and non-alcoholic beverages.