Dwayne Hebert work email
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Experienced Sales Specialist with a demonstrated history of working in the automotive industry. Skilled in Negotiation, Operations Management, Sales, Team Building, and Management.
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Internet Sales ManagerCourtesy FordUnited States -
Internet Sales ManagerMendoza Ford Apr 2024 - PresentMaurice, Louisiana, United States -
Multi-Dealership Internet ManagerCourtesy Automotive Group Feb 2024 - Apr 2024Breaux Bridge, La• Utilize various channels such as phone calls, emails, and online inquiries to generate leads from prospective customers interested in purchasing vehicles or scheduling service appointments.• Conduct initial screenings of leads to determine their level of interest, budget, and timeline, and qualify them as sales or service prospects accordingly.• Identify opportunities to cross-sell additional products or services, such as extended warranties, maintenance plans, or accessories, to maximize revenue and customer value.• Collaborate with sales teams at other dealership locations to share best practices, streamline processes, and ensure consistent communication and service delivery across all stores.• Maintained constant and open communication with corporate group to ensure open communication. • Generate reports and analyze key performance metrics related to lead generation, conversion rates, appointment scheduling, and customer satisfaction to assess total internet performance and identify areas for improvement.
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Desk ManagerCourtesy Ford Oct 2023 - Feb 2024Breaux Bridge, Louisiana, United States• Efficiently manage the sales desk operations, overseeing a team of sales professionals to ensure seamless coordination between sales, finance, and administrative departments.• Structure and submit finance, retail and commercial applications to financial institutions. • Streamline dealership procedures and workflows to optimize efficiency and reduce turnaround time for customer transactions.• Implement effective sales strategies and processes to maximize profitability and achieve sales targets.• Train and mentor sales staff on product knowledge, sales techniques, and customer service best practices.
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Internet Sales ManagerMendoza Ford Aug 2023 - Oct 2023Maurice, Louisiana, United States
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Internet Sales ManagerCourtesy Ford Jun 2017 - Aug 2023Breaux Bridge, Louisiana, United States• Successfully implemented a thriving internet department from the ground up. • Utilize various online platforms to generate leads and inquiries from potential customers. • Coordinate with the inventory management team to ensure accurate and up-to-date online listings of available vehicles, including photos, descriptions, and pricing information.• Provide exceptional customer service throughout the online sales process, addressing customer inquiries, concerns, and objections promptly and professionally to enhance customer satisfaction and loyalty.• Monitor and analyze key performance metrics related to online sales activities, such as lead conversion rates, website traffic, and email open rates, to identify areas for improvement and optimize sales strategies.• Stay informed about industry trends, digital marketing best practices, and new technologies relevant to online automotive sales, continually seeking opportunities to improve skills and processes.
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Automotive Sales ConsultantHub City Ford Inc. Apr 2010 - Jun 2017Lafayette, Louisiana Metropolitan Area• Greet customers warmly as they enter the dealership and engage them in conversation to understand their vehicle needs and preferences.• Conduct informative and engaging vehicle presentations, highlighting key features and benefits that align with the customer's needs and interests.• Demonstrate a comprehensive understanding of the vehicles available for sale, including features, specifications, performance capabilities, and available options/packages.• Conduct thorough needs assessments to determine the most suitable vehicle options for each customer based on their budget, lifestyle, and preferences.• Assist customers in navigating the negotiation process, providing transparent pricing information and working to reach a mutually agreeable deal on vehicle pricing, financing, and trade-in values.• Guide customers through the sales process, including completing paperwork, securing financing (if applicable), and finalizing the sale to ensure a smooth and efficient transaction.• Follow up with customers after the sale to ensure satisfaction, address any concerns, and foster long-term relationships that may lead to repeat business and referrals.• Collaborate with colleagues in other departments, such as finance, service, and parts, to ensure a seamless customer experience and facilitate cross-departmental cooperation.
Dwayne Hebert Skills
Dwayne Hebert Education Details
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High School Diploma
Frequently Asked Questions about Dwayne Hebert
What company does Dwayne Hebert work for?
Dwayne Hebert works for Courtesy Ford
What is Dwayne Hebert's role at the current company?
Dwayne Hebert's current role is Internet Sales Manager.
What is Dwayne Hebert's email address?
Dwayne Hebert's email address is dh****@****ord.com
What is Dwayne Hebert's direct phone number?
Dwayne Hebert's direct phone number is +133725*****
What schools did Dwayne Hebert attend?
Dwayne Hebert attended Acadiana High School.
What skills is Dwayne Hebert known for?
Dwayne Hebert has skills like Customer Service, Sales, Vehicles, Automotive, Customer Satisfaction, Sales Management, Negotiation, Inventory Management, Automotive Aftermarket, Strategic Planning, Automobile, Dealer Management.
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