Dwayne Johnson Email & Phone Number

Houston, Texas, United States

United States

Oversee sales strategy across all functional lines from customer service, product, and processes, enhancing underperforming stores and individual sales consultants. Function as a product marketing/sales enablement expert, exploring business development procedures to drive improvements when shortcomings are identified. __________Highlights – Formulate improved sales process with timely monitoring of sales performance on all critical KPIs to deliver expected sales results. – Champion sales volume of $175M and achieve 70% YOY revenue growth while influencing customer satisfaction initiatives. – Leverage proven expertise to manage 11 stores, 150 sales consultants with strategic approach to more robust sales engagement. – Conduct underperformance sales/process training to all levels of store management, sales managers, assistant managers, and all 150 sales consultants throughout the company. – Grew sales year over year and train employee/new hire on all new product introduction to promote strategy alignment.

Houston, Texas

Managed 80 employees and developed KPI’s for all areas of the business to measure sales performance against expected results for informed decision making. Provided vision, leadership, and strategy that inspires staff to put sales operations in proper perspective for continuous growth and profitability. __________Highlights – Facilitated customer satisfaction initiatives by maintaining best practices and continuous quality service delivery to drive store sales volume of $40M. – Enhanced sales growth and overall business functionality through flexible and dynamic problem solving strategy that focuses on positive customer experience. – Strengthened every aspect of store operations and proactively discovered solutions to problems that may impact business performance and organizational growth.

Developed and executed store operations management strategies while monitoring and analyzing results to improve on consistent quality service delivery. __________Highlights – Devised initiatives, focusing on understanding unique client needs and reinforced a consultative and conversational approach to store operations and relationship management. – Exceeded annual sales target by 50% through value-driven communication with clients to ensure that products and services meet their needs. – Analyzed product use and customer feedback to formulate and offer strategy change recommendations to senior leadership.